About this role
Job Title: Coordinator, Digital Operations & Automation
Department: Digital & Growth
Manager: Director, Digital Transformation
Salary: $75,000-$80,000
Who We Are
Haus Labs is next-gen, skincare-infused makeup redefining its category through innovation. Founded by Lady Gaga, we’re pushing the boundaries of clean formulation, high-performance, and inclusivity in ways no other brand has before. Haus Labs exists because we believe everyone deserves beautifully effective makeup that is actually good for your skin. Our award-winning products blend science with emotion to create beauty for every lifestyle.
Overview
The Coordinator, Digital Operations & Automation supports the day-to-day execution of digital operations across DTC eCommerce, retailer.com, digital product, customer service workflows, and the systems that connect them. This role helps operate and QA launch workflows, site updates, retailer content, recurring processes, and operational handoffs so outputs are accurate, complete, and on time.
This role is designed for someone who is highly organized, detail-oriented, systems-curious, and comfortable using AI and automation tools to make repeatable work more efficient. The coordinator will operate and improve automations, verify outputs, document processes, monitor exceptions, and support issue resolution across digital tools, technology partners, and integration workflows.
What You’ll Do
- Digital Commerce Operations: Support and QA launch, promotion, and site-update workflows, including Shopify configuration, merchandising validation, promotional setup and go-live readiness.
- Launch Workflow Coordination: Maintain launch workbacks and readiness trackers, confirm requirements, validate outputs, monitor dependencies, complete follow-ups, and escalate risks that could affect launch timing or accuracy.
- Product and Content Operations: Create, organize, validate, and maintain product information, imagery, pricing, variants, tags, metafields, collections, navigation, and other structured site content across connected digital systems.
- Retailer.com Support: Prepare, format, validate, and organize product content and assets for retailer.com submissions, ensuring materials meet platform requirements and launch deadlines.
- QA and Issue Validation: Conduct QA for site updates, product launches, promotional setups, digital experiences, and A/B tests; reproduce issues, document findings, support ticket creation, and validate fixes.
- Systems and Integrations Support: Monitor recurring system, feed, and integration workflows across Shopify, retailer platforms, customer service tools, and external technology partners; flag errors, document issues, and coordinate resolution.
- Automation Operations: Operate, test, maintain, and improve AI-enabled or rule-based automations, including launch setup and QA workflows; verify outputs, troubleshoot failures, resolve process exceptions, and support operational follow-through as needed.
- Workflow Documentation: Maintain clear documentation covering workflow steps, inputs, outputs, dependencies, business rules, QA requirements, and escalation paths.
- Cross-Functional Follow-Through: Coordinate with eCommerce, retailer.com, digital product, customer service, creative, and external partners to gather requirements, assets, approvals, and information needed to execute work accurately.
What We Are Looking For
- 2-3 years of experience in eCommerce, digital operations, site operations, automation, web production, customer operations, or a related role, preferably for a consumer brand.
- Hands-on experience working within Shopify or a comparable eCommerce platform; Shopify or Shopify Plus experience is strongly preferred.
- Experience using AI tools, workflow automation, or no-code/low-code platforms, with the ability to build, test, operate, or maintain rule-based workflows.
- Comfort working across digital systems, technology platforms, structured feeds, and integration-dependent workflows.
- Experience supporting or QA’ing product launches, promotions, site updates, or other deadline-driven digital initiatives.
- Strong QA instincts and exceptional attention to detail, with the ability to identify when content, functionality, data, or automated output is incorrect.
- Strong troubleshooting and problem-solving skills, including the ability to investigate issues, determine next steps, and escalate when needed.
- Ability to prioritize and manage multiple projects, recurring workflows, and deadlines in a fast-paced environment.
- Strong written and verbal communication skills, including the ability to create clear process documentation.
- Strong working proficiency in Google Sheets or Microsoft Excel and comfort working with structured data.
- Proactive, adaptable, and comfortable learning new platforms and systems quickly.
- Preferred: Experience with retailer content platforms, product information systems, customer service platforms, automated QA tools, or structured product and content feeds.
- Flexibility with occasional support for off-hours launches or critical site issues.
What We Expect
At Haus Labs, how you communicate is as important as what you communicate. We are seeking driven team players with strong communication skills and enthusiasm for collaboration.
- You’re a self-starter who possesses an entrepreneurial spirit.
- You thrive in a fast-paced, agile environment.
- You are a team player who approaches solutions from a place of curiosity and positivity.
- We are seeking HAUSmates who welcome constructive criticism and have an impeccable attention to detail.
What We Offer
- Equity
- Cell phone stipend
- Paid, Equal Parental Leave for Birth, Non-Birth, and Adoptive Parents
- Comprehensive medical, dental and vision coverage
- Flexible Time-Off Policies
- 401(k)
- Life Insurance
- FunHaus Event
Everyone is welcome in our HAUS
“Baby, you were born this way.” Regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics, we want everyone to feel welcome. We are committed to building a diverse and inclusive, equal opportunity workplace.