About this role
JOB SUMMARY
The Claims Services Representative delivers exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters, processing claim notices and coordinating with internal departments to ensure fast and accurate claim resolution.
ESSENTIAL FUNCTIONS
- Respond promptly and professionally to inbound calls regarding claims, providing accurate and thorough information
- Demonstrate empathy, active listening, and problem-solving skills
- Maintain clear, courteous, and professional communication with internal departments and external parties
- Upload claim correspondence timely to avoid any delays in the claim process
REQUIRED SKILLS & EXPERIENCE
- One year or more related experience and/or training in a high-volume call center environment; or equivalent combination and experience
- Impeccable attention to detail with commitment to delivering error-free work
- Excellent verbal and written communication skills
- Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets
- Ability to manage multiple priorities within a fast paced and high-volume environment
- Ability to work well in a team-oriented environment, as well as independently
- Strong phone etiquette and Customer Service experience
EDUCATION & TRAINING
- High school diploma required; Associate degree preferred
LICENSES OR CERTIFICATIONS
- Insurance 6-20 License, preferred
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