System Administrator (Desktop Support)

**ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

In this role, a typical day will include:

- Independently develops technical solution for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.

- Provide troubleshooting support for systems hardware and software issues that are highly complex.

- Performs advance software installations and upgrades to operating systems and layered software packages.

- Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.

- Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.

- Leads complex data/media recoverability following a schedule of system backups and database archive operations.

- Evaluates and assesses existing systems and plans long term strategies.

- Configure and maintain networked computer system, including hardware, system software, and applications

- Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.

- Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight form manager.

- Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues

- Train end-users on the proper use of hardware and software. May training large groups of end users.

- May coach and review the work of less-experienced professionals.

- May serve as a team or task leader (Not a people manager)

WHAT YOU'LL NEED TO SUCCEED:

- Knowledge in one or more of the following areas:

Thin Client using Virtual Desktop Infrastructure (VDI) Technology

- Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM

- End User Hardware

Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,

- Desktop Image Management

- Home Directory and Profile Support Services

- E-mail Support Services

- Software Support Services

- Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM

- Excellent troubleshooting capabilities

- Strong communication skills

- Strong work ethic and attention to detail

- Strong writing skills (consistently document work completed)

- Strong time management skills and ability to work flexible schedules to meet job requirements

- Ability to move and lift computers, printers, monitors, and other hardware

- Team player and willing to share knowledge and learn from others to ensure team's success

- Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

- BA/BS (or equivalent experience)

- 3+ years of experience

Certifications:

- Security+ or CASP

- ITIL v4 Foundations

Additional Information

- All your information will be kept confidential according to EEO guidelines.

- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $115-$125k. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Consulting is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.