About this role
Overview
Our private dental office is seeking a Business Assistant to join our team! A Business Assistant is responsible for providing exceptional patient service as the first point of contact in a dental practice, including greeting patients, scheduling appointments, managing patient records, handling insurance claims, collecting payments, and maintaining a clean and organized front office environment, all while ensuring smooth patient flow and administrative operations within the dental practice.
Compensation: $18+ per hour, based on experience
Schedule
- Full-time
- Monday through Friday
Benefits and Perks
- Quarterly bonus opportunities
- Medical, dental, vision, and life insurance
- Generous PTO and paid holidays
- Traditional and Roth 401(k) options
- Referral Bonus Program
- Clothing allowance
Key Responsibilities
- Patient Reception: Greet patients warmly upon arrival, check them in, and verify necessary information
- Appointment Scheduling: Efficiently schedule and confirm patient appointments and manage cancellations and rescheduling requests
- Patient Registration: Collect and update patient demographics, medical history, and insurance information
- Insurance Verification: Verify patient insurance coverage and benefits and pre-authorize procedures when needed
- Financial Transactions: Collect patient copayments, process payments, and manage billing procedures
- Claims Submission: Accurately submit insurance claims electronically and follow up on outstanding claims
- Phone Management: Answer incoming phone calls promptly, address patient inquiries, and schedule appointments over the phone
- Record Keeping: Maintain accurate patient records, file paperwork, and update patient charts as needed
- Front Office Maintenance: Maintain a clean and organized reception area, ensuring supplies are stocked
- Administrative Tasks: Perform administrative duties such as data entry, filing, and generating reports
Required Skills and Qualifications
- 1+ years of experience in a dental setting is highly preferred
- Bilingual in Spanish preferred, but not required
- Knowledge of Open Dental software
- Excellent communication and interpersonal skills to interact effectively with patients and dental team members
- Strong organizational skills to manage multiple tasks and maintain a detailed schedule
- Proficiency in dental practice management software and electronic health records (EHR) systems
- Knowledge of dental insurance billing codes and procedures
- Detail-oriented with the ability to handle sensitive patient information accurately
- Ability to work independently and as part of a team
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