About this role
Job Summary
Do you want to serve as a Carrier client partner and advocate? You can do that. Ready to resolve client issues by establishing and fostering internal and external relationships? As a Carrier Client Advisory Manager at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Responsibilities
Be part of the connection:
You excel at resolving Carrier client issues in an expeditious and professional manner while safeguarding our financial and business concerns.
How you can make a difference:
- Support other Carrier Client Advisory Managers while partnering with Sales Advancement Managers.
- Inform clients on pricing for upgrades and renewals to improve sales.
- Partner with Project Managers and establish bi-weekly or monthly calls to review the current book-of-business, installation issues, scheduling and client contacts.
- Work with Order Management to create a regular cadence review of move, add, change order activity.
- Field-based sales roles have fluidity between home, client location and office locations. The expectation is that you are primarily out in front of clients.
- Ensure client needs are being met by taking responsibility for all internal follow-up on issues.
- Create weekly and monthly reports for leadership.
Qualifications
WHAT YOU BRING TO SPECTRUM BUSINESS
Required qualifications:
- Experience : Three or more years of telecommunications experience.
- Education : Bachelor’s degree in a related field or equivalent experience.
- Technical skills : Proficient with Microsoft Office.
- Skills : Leadership, presentation and English communication skills.
- Abilities : Ability to establish internal working relationships with all levels of an organization and willing to act with authority to resolve client issues.
- Availability : Travel to and from assigned territories and company facilities. Valid driver's license.
Preferred qualifications:
- Experience working with and building strong Carrier client relationships.
- Solid understanding of the unique Carrier business.
- Familiar with Salesforce.