About this role
Client Service Representative (CSR)
Plano Animal Hospital | Plano, TX
Plano Animal Hospital is a growing, one-doctor veterinary practice dedicated to providing exceptional care for pets and outstanding service for their people. We are looking for a motivated, compassionate, and self-driven Client Service Representative (CSR) who thrives in a fast-paced environment and enjoys building relationships with clients and their pets.
As the first point of contact for our hospital, you will play a key role in creating a welcoming experience, supporting our medical team, and helping our practice continue to grow within the community.
What You'll Do
- Greet clients and patients with warmth and professionalism
- Answer phones, emails, and client inquiries promptly and accurately
- Schedule appointments and assist with appointment reminders
- Check patients in and out using our practice management software
- Process payments, maintain accurate records, and assist with end-of-day procedures
- Educate clients on preventive care, medications, wellness services, and hospital offerings
- Manage lobby flow and communicate effectively with clients regarding wait times and scheduling
- Obtain medical records and maintain organized patient files
- Support a positive, team-oriented hospital culture
What We're Looking For
- 1+ year of veterinary, animal care, kennel, boarding, pet retail, or related animal experience preferred
- Previous customer service experience required
- Excellent communication and relationship-building skills
- Strong organizational skills and attention to detail
- Comfortable multitasking in a busy environment
- Positive attitude and willingness to jump in where needed
- Reliable, dependable, and committed to providing exceptional client service
- Comfortable learning new technology and software systems
Why Join Plano Animal Hospital?
- Be part of a growing hospital where your contributions truly make a difference
- Work closely with a supportive doctor and collaborative team
- Opportunity for professional growth as the practice continues to expand
- Build meaningful relationships with clients and their pets
- Make a direct impact on the health and well-being of pets in our community
If you are passionate about animals, enjoy helping people, and are looking for an opportunity to grow with a thriving veterinary practice, we'd love to hear from you!