Director of Information Technology

JOB SUMMARY
The Director of Information Technology is responsible for developing and maintaining an IT
organization that adapts to the needs of St. John's while maximizing standards, best practices, and future trends so
that technology supports patient safety and evidence-based care in all facilities. Serve as a key business partner with
all of the executive leaders of the organization to facilitate the process of making sound information technology
business and operational decisions. Establishes and maintains ongoing relationships and communications with
Cerner, other IT vendor relationships, government agencies, third party payers, and other healthcare organizations to
achieve strategic alignment and maximize value for St. John's. Assures St. John's has a modern and progressive IT
security program, and is well positioned with respect to cybersecurity and other external threats. Serves as St. John's
Security Officer.

ESSENTIAL FUNCTIONS
Leadership
- Promotes effective, open communication and develops collaborative working relationships with all levels of staff
including administrators, faculty, researchers, and students through community structures and individually.
-Fosters an environment that promotes professional growth and staff development through effective leadership,
cross-training and education.
-Defines the IT organizational structure and allocates staff appropriately based on organizational and/or departmental
plans and priorities.
-Leads and facilitates a forward thinking technology organization and fosters a culture that embraces technical
innovation.
-Provide leadership and planning the development of Analytics and Business Intelligence platform that enables
access to real-time, actionable data and provides self-service reporting capabilities.
-Develops and leads IT strategic and tactical planning for SJH that supports the overall mission and business
strategy of the organization. Plans and leads the future direction of IT and ensures delivery of high quality service to
support clinical and business operations.
-Keeps senior leadership and IT staff informed in an appropriate manner of key projects, activities and/or issues for
areas managed.
-Develops, implements, and monitors the operational and capital budgets for information technology.
-Defines the IT organization structure and allocates staff appropriately based on organizational and/or departmental
need.

Strategic Planning
-Develops and recommends corporate policies and procedures for acquiring, implementing, supporting and using
information systems and services.
-Participates in organizational wide planning activities to ensure information technology investments support the
business plan as well as other tactical and operational priorities.
-Work with key stakeholders to enhance the IT governance structure to offer clarity, solicit information, and buy-in
from all areas of the business regarding deliverance of information technology to meet the needs and priorities of the
organization.
-Continuously looks for new ways to improve and promote quality and demonstrates accuracy and thoroughness
across SJH.

Service Delivery
-Benchmark industry to stay current with trends regarding information technology and its use inside and outside of
healthcare.
-Establish an IT support structure to work closely with the clinicians and physicians to integrate and automate the
clinical systems across the continuum of care.
-Identify opportunities to utilize additional functionality and capabilities within Cerner.
-Facilitates the productivity of current IT solutions, focusing on minimizing cost and maximizing results. Helps to
increase the customer and product/service base of the health system enterprise.
-Demonstrates a strong service orientation and ability to empathize with all levels of the organization.
-Integrate themselves into SJH's culture and build strong trusting relationships and credibility across SJH. Be a leader
with high visibility, transparency, and engagement by getting to know and gain support of medical staff and key
leaders throughout the organization. Engage their staff to work together, solve problems, and do their best work here
at SJH.

JOB REQUIREMENTS
Minimum Education
Required: Bachelor's degree in Information Technology or Project Management or equivalent.
Preferred: Master's degree, Information Technology certifications and/or Project Management certifications.

Minimum Work Experience
Required: Several years of progressively responsible experience in IT, including several years of management level experience.
At least seven years experience in Information Technology and least five years experience in project management.
Preferred: Experience with Cerner EMRs.

FUNCTIONAL DEMANDS
Working Conditions
Office setting. All areas of organization. Frequent stressful situations. Staff and project management with compressed
deadlines.

Physical Requirements
Ability to sit/stand in front of a computer for extended periods of time, handle multiple disruptions, juggle competing
demanding priorities, communicate effectively verbally and in writing. Ability to crouch, stoop and/or bend. Occasional
lifting of up to 50 pounds as needed. Irregular hours, some walking and sitting, computer use, stressful situations.

Direct Reports: Information Technology Staff (910)

Reports to: Chief Financial Officer

Internal and External Contacts: All hospital employees, physicians, community agencies, vendors and guests.

LEADERSHIP CAPABILITIES
Process Improvement
Is committed to continuous improvement through empowerment and management by data
Creates a learning environment leading to the most efficient and effective work processes

Systems Thinking
Take a broad perspective to understanding how things work
Able to see the connections, interdependencies, and relationships between departments, strategy, people, and
processes

Building Effective Teams
Allocates resources necessary to reach goals
Creates strong morale and spirit in his/her team; creates a feeling of belonging
Defines success in terms of the whole team

Directing Others
Establishes clear directions
Sets "ambitious" but realistic goals
Distributes the workload appropriately

Industry Acumen
Knows how the healthcare industry works; understands financial models for successfully running a hospital
Pays attention to current and possible future policies, practices, trends, developments in healthcare and how these
could affect the organization

Managing Change
Able to successfully navigate disruptive change with composure
Can lead others through change by communicating effectively the reason and plans for change, helping them to
deal with the emotional response to change, and overcoming resistance to change