About this role
We are looking for a dynamic and motivated Senior Assistant Manager, Training & Quality Improvement to join our team.
In this role, you will play a key part in strengthening organisational capability in quality improvement, patient safety and continuous learning . You will work closely with clinical, and operational teams to translate quality and safety priorities into practical improvements that deliver meaningful and sustainable outcomes.
- Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
- Facilitate and coach quality improvement projects across departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
- Apply appropriate improvement methodologies such as PDSA, FMEA, root cause analysis and other quality improvement tools.
- Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improve quality and patient safety.
- Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
- Develop and maintain training resources, QI toolkits, dashboards and other capability-building materials.
- Support initiatives that strengthen a positive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
- Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
- Support relevant clinical governance, audit, accreditation and regulatory initiatives where required.
- Explore opportunities to leverage digitalisation, automation and A I to enhance quality monitoring, training and improvement processes.
- Take on organisation-wide projects and other strategic initiatives as assigned.
EDUCATION
- Degree in Healthcare, Life Sciences, Engineering, Communications or related disciplines.
EXPERIENCE
- At least 5 years of relevant experience , advantageous to have prior experience in healthcare, quality improvement, patient safety, operations or training.
- Experience in facilitating quality improvement projects and/or conducting training and workshops .
- Knowledge of QI methodologies will be advantageous.
- Experience in healthcare is advantageous.
Skills Required
- Project management and stakeholder engagement.
- Data analysis and visualisation.
- Strong interpersonal and communication skills, good stakeholder engagement and people management skills.
- Meticulous and proactive.
- Good decision making and problem-solving skills.
- Certification in the relevant quality improvement methodologies will be an advantage.