Executive - Front office

Job Title
Executive - Front office
Job Description Summary

Job Description

- Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand

- Consistently offers professional, friendly and welcoming interactions

- Answers and screens all incoming internal calls to handle caller’s inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required

- Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times

- Manages visitor badges and maintains appropriate visitor records

- Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off.

- Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication

- Maintains guest registration logs via electronic guest management system

- Schedules, organizes and assists with event and meeting room reservations

- Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors

- Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action

- Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours.

- Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested.

- Provides travel assistance, calling cabs, communicating arrival, etc.

- Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities

- Understands and adheres to all safety and security protocols

- Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison

- Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors

- Serves as a liaison between client and building vendors

- Assists in the coordination of events/catering/ad hoc requests

INCO: “Cushman & Wakefield”