Assertive Outreach Worker

Permanent part-time role (68.4 hours per fortnight) based at Collingwood.
Working hours are 8:00am-4.06pm per day.

What you'll be doing:

- Finding, identifying and engaging with people who are sleeping rough.
- Assertive and persistent outreach to provide purposeful assistance to clients with complex needs and challenging behaviours.
- Working with Advance to Zero projects and completing referrals to the City of Melbourne, City of Port Phillip, City of Yarra, City of Stonnington, City of Frankston and City of Greater Dandenong Service Coordination project.
- Responding to secondary contacts such as council and emergency services.
- Sensitively surveying people who are sleeping rough, providing program intelligence for effective resource allocation.
- Utilising assessment tools to identify people in the most need of program resources.
- Offering appropriate and timely support, including referral, assessment, and advocacy.
- Short term support to a nominated case load of clients to assist in seeking suitable housing options.
- Ensuring clients are exited to appropriate supports.

What we're looking for (key selection criteria):

- A tertiary qualification in human services, social work or other relevant discipline (desired).
- Demonstrated understanding of the issues which those experiencing homelessness confront, and skills and aptitude in working for people who are marginalized and disenfranchised.
- Experience in the provision of support, and an understanding of the principles of case-management, in achieving effective outcomes for clients with complex needs.
- Knowledge of the housing service system.
- Experience of outreach working, interim support and working with clients who have complex needs.
- Demonstrated ability to build positive relationships and communicate with people of diverse backgrounds and abilities, coupled with the ability to act with empathy, sensitivity and understanding.
- Demonstrated capacity to work flexibly, and have the ability to manage competing demands and the setting of boundaries and limits.
- Good interpersonal and communication skills, both verbal and written.
- Competence in using PC-based office applications and internet.
- A valid Victorian driver’s licence (mandatory).
- Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

Applications close 25 September 2026.
 
For more information please contact [email protected]

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.

+ Superannuation
+ NFP Salary Packaging (tax savings!)
+ Additional wellbeing leave available