About this role
JOB DESCRIPTION
Analyst - Cybersecurity (Security Administration)
Location: Krakow, Poland (Hybrid)
Type: Full time
Shift: Monday to Friday – 2:00 PM to10:00 PM
Position Summary
The Analyst - Cybersecurity (Security Administration) is responsible for supporting day-to-day identity and access administration activities across the organization. This role ensures users receive appropriate access to systems and resources in accordance with established security policies, approval processes, and service-level expectations.
The analyst works closely with Identity & Access Management (IAM), application teams, infrastructure teams, and business stakeholders to fulfill access requests, troubleshoot access issues, and support identity lifecycle processes.
Key Responsibilities
- Process user access requests, modifications, and removals in accordance with established IAM processes and approvals.
- Administer Active Directory accounts, security groups, distribution lists, and related access.
- Support user onboarding, transfers, terminations, and other identity lifecycle events.
- Perform manual provisioning and deprovisioning activities for applications and platforms that are not fully automated.
- Investigate and resolve access-related incidents, service requests, and provisioning failures.
- Validate appropriate approvals before granting or modifying access.
- Support mailbox, group, and application access administration as required .
- Monitor assigned ServiceNow requests and incidents to ensure timely completion within established SLAs.
- Escalate provisioning failures, system issues, and access exceptions to the appropriate engineering or application teams.
- Support periodic access reviews, audits, certifications, and remediation activities.
- Maintain accurate documentation and evidence for access changes when required .
- Follow established security standards, procedures, and segregation-of-duties requirements.
- Identify opportunities to reduce manual processes through automation and process improvements.
- Maintain knowledge articles, operational procedures, and support documentation.
- Collaborate with global IAM and Security Administration teams to provide consistent access administration services.
Technical Skills
Experience or working knowledge in:
- Active Directory
- Microsoft Entra ID / Azure Active Directory
- Microsoft 365 / Exchange administration
- ServiceNow
- Security groups and Distribution Lists
- User provisioning and deprovisioning
- PowerShell or other scripting/automation technologies
- Access certifications and audit support
Qualifications
- Bachelor's degree in Information Technology , Cybersecurity, Computer Science, or a related discipline, or equivalent professional experience.
- Experience supporting Identity & Access Management, Security Administration, IT operations, or a related technology function.
- Understanding of identity lifecycle processes including joiners, movers, and leavers.
- Familiarity with access control principles, least privilege, and security governance.
- Strong troubleshooting and analytical skills.
- Ability to manage multiple requests and priorities in a high-volume operational environment.
- Strong attention to detail and ability to follow established security procedures.
- Effective written and verbal communication skills.
- Ability to work collaboratively across technical and business teams.
Key Competencies
- Customer and service focus
- Ownership and accountability
- Attention to detail
- Problem solving
- Prioritization and time management
- Security and risk awareness
- Process discipline
- Collaboration and communication
- Continuous improvement mindset
Benefits:
- Private medical care
- Hybrid working
- Work From Home Allowance to support remote working expenses
- Cafeteria platform
- MultiSport card
- Life insurance
- Free coffee and tea
- Integration events
- Parking spaces
- Sponsorship for professional certifications and conferences
- Modern office with facilities such as Xbox and foosball table