About this role
About the Role"
Desktop Support/Production Support position is available within the Platform Operations team. This role involves providing basic application and infrastructure support by troubleshooting, resolving, and maintaining software.
"Job Title"
Desktop Support/Production Support Engineer
"Responsibilities"
- Provide basic application and infrastructure support by troubleshooting and resolving issues.
- Maintain software applications to ensure smooth operations.
- Collaborate with the development team to escalate complex issues.
- Document support processes and procedures for future reference.
"Required Skills"
- Proven experience in desktop support or production support roles.
- Strong troubleshooting skills to identify and resolve technical issues.
- Knowledge of software applications and infrastructure components.
- Excellent communication skills to collaborate with cross-functional teams.
- Ability to document support processes accurately.
"Desirable Skills"
- Certification in desktop support or relevant field.
- Experience with ticketing systems for issue tracking.
- Familiarity with ITIL framework for service management.
"Education Qualification"
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Relevant certifications in desktop support or production support are a plus.