Labware LIMS Analyst

We are looking for an experienced LabWare LIMS / Laboratory IT Systems Analyst to support laboratory applications, systems, and associated IT equipment within a regulated pharmaceutical or biotechnology environment.

The ideal candidate will have a strong combination of laboratory systems knowledge and IT/Application Support experience , with hands-on exposure to LabWare LIMS and GxP-regulated environments.

Key Responsibilities

- Provide day-to-day support for LabWare LIMS and other laboratory IT applications.
- Troubleshoot LIMS issues, system errors, user access problems, interfaces, and laboratory workflows.
- Support laboratory instruments and associated IT equipment, including instrument-to-LIMS connectivity.
- Investigate incidents and service requests and perform root cause analysis .
- Work with laboratory users, Quality, IT, vendors, and other stakeholders to resolve technical issues.
- Support configuration, testing, UAT , system upgrades, enhancements, and change requests.
- Maintain system documentation, SOPs, incident records, and audit trails.
- Support GxP, GMP, CSV and Data Integrity requirements.
- Assist with user account management, access controls, and system administration.
- Ensure laboratory systems remain compliant, reliable, secure, and audit-ready.
- Provide user training and technical guidance when required.
- Manage incidents and requests through tools such as ServiceNow or Jira while meeting agreed SLAs.

Required Experience

- Hands-on experience supporting or administering LabWare LIMS .
- Experience working with laboratory IT systems, applications, or laboratory equipment .
- Previous experience within a pharmaceutical, biotechnology, life sciences, or regulated laboratory environment .
- Good understanding of GxP/cGMP, Computer System Validation (CSV), Data Integrity and change-control processes .
- Strong IT/Application Support and troubleshooting experience.
- Experience supporting LIMS integrations, interfaces, laboratory instruments, printers, scanners, or related peripherals.
- Experience with incident management, RCA, testing and technical documentation.
- Strong communication skills and ability to work closely with laboratory and technical teams.

Desirable Skills

- Experience with additional laboratory platforms such as OpenLab, Empower, STARLIMS, SmartLab or similar systems .
- Knowledge of SQL and databases.
- Active Directory/user-access management experience.
- Experience with ServiceNow, Jira or similar ITSM tools.
- Experience supporting laboratory system upgrades, validation activities and implementation projects.

Ideal Candidate

We are particularly interested in candidates who can demonstrate both laboratory/pharmaceutical experience and strong IT systems support experience , rather than purely laboratory or purely general IT backgrounds.