L3 Network & Security Operations Engineer

## Company:
Marsh
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Description:

We are seeking a talented individual to join our   Network and Security Operations   team, part of Marsh.
This role will be based in   Cluj-Napoca . This is a   hybrid   role that has a requirement of working at least   three days a week in the office .

As L3 Network & Security Operations Engineer you will act as a senior escalation point for complex network incidents and changes. This is an operational, delivery-focused role (troubleshooting, remediation, and implementation) with a strong emphasis on modern load balancing (F5 Distributed Cloud and AWS ALB/NLB), plus WAN and branch connectivity.

You will join a combined Network and Security Operations team that supports end-to-end user-to-application flows across the network and security control path. The position is primarily network-operations focused, with clear exposure and progression into security operations toolsets if desired.

Working pattern

- Hybrid working model with an expectation of time in the office and time working from home
- Standard business hours, Monday to Friday
- Global follow-the-sun support model across EMEA, APAC, and the Americas, with structured handovers between regions
- Weekend on-call rota for major incidents only; shared across the full team with each person covering one weekend per rotation cycle

We will count on you to:

- Provide   L3 escalation support   for major incidents, leading technical triage, restoration activities, and clear stakeholder communication
- Operate, troubleshoot, and implement   load balancing services , with a primary focus on   F5 Distributed Cloud (XC)   and   AWS Elastic Load Balancing (ALB/NLB)
- Manage   TLS/SSL enablement   across load balancers and, where required, firewalls/WAFs, including certificate installation, chain management, binding, renewal, rotation, and end-to-end validation
- Support   SD-WAN, WAN, and branch connectivity   services, including troubleshooting routing, pathing, carrier issues, and branch LAN/WLAN environments
- Deliver network changes safely and effectively through   ITIL-aligned governance , including planning, risk assessment, validation, and rollback readiness
- Produce high-quality operational documentation, ITSM updates, and closure notes to improve repeatability and reduce mean time to resolution
- Support legacy   F5 BIG-IP   services as required during transition to cloud/distributed platforms
- Contribute to the team’s broader operational capability, with opportunities to gain exposure to firewall, WAF, cloud security controls, Zero Trust, and microsegmentation technologies

Growth & development (security operations pathway)

- Opportunity to develop hands-on experience with firewall and WAF implementations where traffic flows require termination/inspection and policy troubleshooting
- Exposure to cloud security controls and segmentation (e.g., security groups and cloud-native access patterns) as part of end-to-end flow support
- Option to broaden into Zero Trust and microsegmentation technologies used by the team (e.g., Zscaler, Elisity, Illumio), depending on interest and team needs

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What you need to have:

- Proven   L3 Network Operations   experience as a senior escalation resource in a   NOC/operations   environment.
- Strong troubleshooting capability across   L2–L7 , including   TCP/TLS and HTTP/HTTPS , with a structured and methodical approach to fault isolation and remediation
- Hands-on experience with   cloud/distributed load balancing , including   F5 Distributed Cloud and/or AWS ALB/NLB
- Practical experience deploying and managing   CA-provided certificates , including import/install, chain management, binding/configuration, renewal/rotation, and post-change validation
- Solid experience with   Cisco multilayer switching   (Layer 2 / Layer 3), including configuration and troubleshooting of VLANs, SVIs, routing, and high-availability concepts
- Solid experience troubleshooting   WAN and branch connectivity , including working with carriers and vendors during outages
- Strong change management discipline within an   ITIL   framework, including Incident, Problem, and Change processes

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What makes you stand out?

- Operational experience with   legacy F5 BIG-IP (LTM)   and/or migration activities to cloud/distributed load balancing platforms.
- Familiarity with   firewall and WAF implementations , especially where TLS termination or inspection affects traffic flows.
- Experience with   Prisma SD-WAN (CloudGenix), Aviatrix, Aruba Central, and/or Juniper Mist .
- Scripting or automation experience using   PowerShell   and/or   Python   to improve operational efficiency.

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Why join our team:

- We help you be your best through professional development opportunities, interesting work, and supportive leaders;
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
- A yearly budget and the opportunity to build your flexible benefits package ( up to 20% of your annual salary );
- 30+ days off   (including legal days, birthday, public holiday replacements, and benefits options);
- Performance bonus scheme;
- Matching charity contributions, charity days off, and the   Pay it Forward   charity challenge;
- Core benefits:   Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance .

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
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Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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