Patient Assistance Advocate

Location:
Remote Position
Hiring Range:
$15.60 - $26.58

Position Summary:

Will work with patients and clinics to provide financial assistance to

make medications affordable for patients.

Key Performance Areas:

KPA 1 – Patient Assistance

- Submit financial assistance applications for AON patients.
- Follow up on submitted PAP requests for updates.
- Assist patients with financial assistance through manufacturers and foundations.
- Follow up with patients through the entire assistance processs and submit renewals when indicated.

KPA 2 – Customer Service

- Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.
- SP follow-up to assure orders are being processed efficiently.
- Scheduling deliveries.

KPA 3 – Backup to pharmacy staff

- Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.

KPA 4 – Education & Training

- Responsible for keeping up on all applicable training and education for maintenance of permit.
- Providing PAP training to new hires when required.
- Will follow up daily to see which grants/foundations have available funds

Position Qualifications/Requirements:

Education : High school diploma, GED or equivalent education is required

Previous Experience : Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities :

- Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
- Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
- Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
- Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
- Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
- Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
- Computer Skills:

Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Certifications/Licenses :

- Pharmacy technician registration with the Florida Dept of Health in good standing preferred.
- Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel : <25%

Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone.

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