Client Coordinator

Job Title: Client Coordinator Job Description
The Client Coordinator serves as a key point of contact for customers and business partners, ensuring a seamless and professional customer experience. This role manages inbound customer communications, maintains and updates client information, supports customer portals, and provides comprehensive administrative support. The Coordinator is cross-trained across two critical support functions within the organization and provides backup coverage for both teams as needed, helping to maintain continuity of service and operational efficiency in a growing, dynamic environment.
Responsibilities
- Serve as a primary point of contact for customers and business partners, responding promptly and professionally to inbound calls, emails, and other communications.
- Manage inbound customer communications using multiple phone systems, including both automatic dialer and non-automatic systems, and ensure calls are handled efficiently and accurately.
- Maintain accurate and up-to-date client information in internal systems, databases, and customer portals.
- Update and manage customer portals to ensure information is current, complete, and accessible to internal stakeholders and external partners.
- Provide administrative and clerical support to the team, including data entry, document preparation, and record maintenance.
- Support two critical internal support functions by being cross-trained on their processes and tools, and provide backup coverage to both teams as needed.
- Coordinate with internal teams to resolve customer issues, answer questions, and ensure a high level of service and satisfaction.
- Organize and prioritize daily tasks to manage multiple responsibilities in a fast-paced environment while maintaining strong attention to detail.
- Collaborate with colleagues in an office setting to share information, streamline workflows, and support overall operational efficiency.
- Work both independently and as part of a team to meet service expectations and contribute to the organization’s growth.
Essential Skills
- 2+ years of experience in customer service, administrative support, insurance operations, or a closely related field preferred.
- Strong verbal communication skills, with the ability to speak clearly, professionally, and effectively with customers and business partners.
- Strong written communication skills, including the ability to compose clear, concise, and accurate messages and documentation.
- Excellent organizational skills, with the ability to manage information, tasks, and priorities effectively.
- High attention to detail to ensure accuracy in client records, customer portals, and administrative documentation.
- Ability to manage multiple tasks simultaneously in a fast-paced environment while maintaining quality and accuracy.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
- Ability to work independently with minimal supervision while taking ownership of assigned responsibilities.
- Ability to collaborate effectively within a team environment and support colleagues as needed.
Additional Skills & Qualifications
- Experience working with customer portals, databases, or CRM systems preferred.
- Background in insurance operations or similar customer-focused industries is beneficial.
- Comfort working with different phone systems, including automatic dialers and standard phone systems.
- Demonstrated ability to adapt to changing priorities and support multiple teams.
- Interest in contributing to a growing organization with opportunities for long-term development.
Work Environment
This role is based in an office environment with a cubicle-style layout located in a central pit area. The workspace is newly renovated and updated, providing a modern and comfortable setting. The position involves working on computers, using Microsoft Office applications, and handling multiple phone systems, including an automatic dialer and a non-automatic phone system. The Coordinator works standard office hours in a professional setting, collaborating closely with team members while also having dedicated individual workspace. Attire is typical professional office wear appropriate for a corporate environment.
Job Type & Location
This is a Contract to Hire position based out of Richfield, OH.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Richfield,OH.
Application Deadline
This position is anticipated to close on Sep 24, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.