Sales & Solution Engineer

Key Responsibilities

- Technical opportunity ownership: Own technical discovery, qualification, solution design and validation for assigned partner-led opportunities.

- Partner co-selling: Support partner account teams, client partners and solution consultants in customer meetings, workshops, demos and technical evaluations.

- Architecture and design: Create high-level designs and scalable, template-based architectures spanning CCaaS, telephony, IVR, CRM, cloud and payment ecosystems.

- Technical risk management: Identify integration dependencies, security considerations and delivery risks early, and coordinate resolution with internal and partner teams.

- Partner enablement: Train and enable partner sales engineers, architects and delivery teams through structured sessions, playbooks, reference architectures and reusable demonstration assets.

- Value communication: Translate APIs, security, payments and compliance capabilities into clear business value for technical, operational and executive audiences.

- RFx support: Provide structured, accurate and timely technical input for RFIs, RFPs, tenders, proposals and partner solution documents.

- Product feedback: Capture recurring partner and customer requirements, competitive insights and integration needs, and provide actionable feedback to Product and Engineering.

- Demo and asset improvement: Contribute to the continuous improvement of demonstration environments, technical collateral and standardized solution assets.

- Global collaboration: Work across Sycurio’s Partnerships, Sales, Product, Engineering, Delivery and Marketing organizations and accommodate periodic US and UK business hours.

- Be able to work on site at our office in Bangalore Monday - Friday.

Experience Required

- Five or more years of pre-sales, sales engineering, solution consulting or partner solutions experience in enterprise SaaS or technology environments.

- Strong expertise in at least one of the following domains: contact centers and CCaaS; telephony and IVR; CRM integrations; digital payments; or PCI-compliant systems.

- Experience supporting partner-led sales motions with BPOs, GSIs, MSPs, consulting firms, OEMs or technology alliances.

- Experience working with global service providers such as TCS, Infosys, Wipro, Concentrix, Presidio or comparable organizations is strongly preferred.

- Experience working with AI/BOT technology including Google, AWS and others (Agentic, Multi-Modal, Etc.)

- Working knowledge of API-based architectures, cloud environments and system integrations; AWS experience is preferred.

- Ability to produce clear high-level designs, document requirements and explain data flows, dependencies and integration patterns.

- Demonstrated success delivering customer presentations, technical workshops and product demonstrations to mixed technical and executive audiences.

- Experience responding to RFIs, RFPs and enterprise tender requirements.

- Excellent written and verbal English communication with the ability to simplify complex technical concepts.

- Exposure to PCI DSS, payment security, omnichannel payments, fraud reduction or sensitive-data protection is highly desirable.

Technical Strengths

- REST APIs, webhooks and cloud-based integration patterns.

- Contact-center platforms, telephony, IVR and external conferencing or call-transfer architectures.

- CRM, CCaaS and payment-service-provider ecosystems.

- Security, compliance and sensitive-data-handling concepts.

- Structured solution documentation, reusable architectures and commercially viable design decisions.

- Chatbot design experience and understanding of programming languages, cloud functions and webhooks, API and system integration and dialog design.

What Success Looks Like

- Partner-led opportunities progress faster because technical requirements and risks are addressed early.

- Partners can independently identify, position and initially qualify appropriate Sycurio use cases.

- Solution designs are accurate, standardized, scalable and aligned with Sycurio product capabilities.

- Customer demonstrations and workshops clearly connect technical capability to business outcomes.

- Partner feedback is captured and converted into actionable input for Product and Engineering.