About this role
Retail Sales Assistant – IQOS
Location: Liberty Shopping Centre, Romford
Salary: £14.80 per hour + Monthly Store Bonus
Contract: Permanent
Hours: 12 - 24 hours per week (Weekend availability is essential)
Benefits: Competitive hourly rate, monthly store bonus, pension
Please note: Applicants must be aged 18+ due to the nature of the product.
About IQOS:
IQOS is a global innovation from Philip Morris International, designed to offer adult smokers a better alternative to traditional cigarettes. Instead of burning tobacco, IQOS heats specially designed tobacco units, delivering the taste and satisfaction of tobacco with significantly reduced levels of harmful chemicals.
With a mission to create a smoke-free future, IQOS combines cutting-edge technology with expert retail experiences to educate and guide adult smokers towards a modern alternative to smoking.
The Role: Retail Sales Assistant
We're looking for an enthusiastic and customer-focused Retail Sales Assistant to join our team. This is a sales-led role where you'll educate adult smokers about IQOS, deliver exceptional customer experiences, and help drive store performance in a highly engaging retail environment.
Key Responsibilities
- Educate adult smokers on the benefits of IQOS through engaging conversations, product demonstrations and guided trials.
- Deliver outstanding customer service while confidently driving sales performance.
- Support the Store Lead in achieving store targets and maintaining an exceptional customer experience.
- Maintain high standards of store presentation, cleanliness and merchandising.
- Support day-to-day store operations including opening and closing procedures, stock management, reporting and cash handling.
- Ensure all sales are completed in line with Challenge 25 and all regulatory and compliance requirements.
About You:
- Previous retail or sales experience, or a genuine passion for selling and engaging with customers.
- Demonstrates confidence when engaging and building rapport with customers.
- Delivers exceptional customer experiences through consultative selling.
- Thrives in a target-driven retail environment.
- Learns new products quickly and confidently communicates their features and benefits.
- Adapts communication style to meet the needs of different customers.
- Maintains high standards of professionalism at all times.
Interview Process
- Screening call
- First stage virtual interview
- Final stage in-store interview
Take the next step in your retail career and join us as a Retail Sales Assistant at IQOS.
INDHP