About this role
Purpose of Role
Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.
Key Accountabilities Include
- Drive dealer/partner satisfaction
- Support achievement of corporate sell-in objectives
- Achieve service delivery expectations and ensure division JSOX compliance in assigned functions
- Drive optimum inventory planning
- Drive data accuracy and system discipline adherence
- Drive resolution of critical matters that impact department operations
- Attract, engage, and develop team members
Primary Responsibilities Include
- Manage a team that has responsibilities for inventory, order entry and dealer support
- Manage case management workflow and oversight of order entry
- Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
- Review and maintain systems and documentation for JSOX compliance in assigned functions
- Work with suppliers and vendors to meet the availability needs of dealers/partners
- Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the divisions business plan
- Facilitate meetings to discuss the management of excess and obsolete inventory
Core Functional Competencies
- Brand Ambassador: Serve as a representative of the Yamaha brand
- Business Acumen : Understand how the business works, including how YCA makes money and achieves goals
- Customer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutions
- Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
- Department Technology and Systems: Understand and effectively use department technology and systems to perform work
- Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
- Product Knowledge: Possess detailed knowledge of products and services of YCA
Core Behavioral Competencies
- Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
- Customer Focus
- Instills Trust
- Drives Results
- Manages Conflict
- Develops Talent
- Ensures Accountability
- Manages Ambiguity
Qualifications
Ideal
- Experience in order management processing in a Customer Service/B2B environment
- ERP system experience
- CRM proficiency
- Demonstrated success within a cross-functional, matrix environment
- Budget management
Preferred
- 5+ years in order management
- Tableau or similar database software experience
- Salesforce or similar CRM dashboard/reports experience
- Experience in managing an expense budget
- Experience managing timekeeping
- People management
Heres What Well Bring
- Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
- Performance based bonus program
- Robust employee wellness programs including free music lessons
- Generous Wellness reimbursement program
- Tobacco cessation reward program
- Private concerts from award winning artists
- Discounted hotel, travel, entertainment, and other attractions
- Employee product purchase program
- Casual dress
- Vacation, sick-time and personal floating holidays
- Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
- Inclusive and passionate culture
- We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
Compensation
- The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
- Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.