About this role
Requirements:
- 2+ years of experience with LTL operations
- Strong knowledge of LTL shipping processes, carrier networks, rates, and freight classification
- Experience with using transportation management systems and carrier portals
- Excellent communication, relationship-building, and follow-up skills
- Strong attention to detail with the ability to manage multiple shipments and priorities
- Ability to identify service issues and provide timely, effective solutions
Responsibilities:
- Support daily LTL operations, including quoting, booking, scheduling, tracking, and coordinating shipments
- Communicate with carriers and customers to provide shipment updates and resolve service issues
- Assist internal brokers and operations teams with LTL pricing, carrier selection, and customized freight solutions
- Monitor shipments from pickup through delivery to ensure service expectations are met
- Review shipment details, freight classifications, dimensions, and documentation for accuracy
- Help manage LTL billing and work with accounting to resolve disputes, discrepancies, and accessorial charges
- Maintain accurate shipment records and updates within the transportation management system
- Build and maintain strong relationships with LTL carriers, customers, and internal team members
Our Benefits:
- Base salary plus uncapped incentive opportunities
- Work-life balance: 10 Paid Time Off days your first year and 17 Paid Time Off days your second year
- Paid holidays
- Health, dental, vision, disability, life insurance, and many more great benefits
- 401(k) with company match
- Relaxed attire
- Fun offices with an energetic culture, contests, games, and free coffee
- Cutting-edge tools and resources