Director of Property Operations

Job Opportunity - Director of Property Operations – ES Properties - Cincinnati, OH

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Are you a property management or operations leader who enjoys building teams, improving processes, developing people, and driving growth? If so, we’d love to connect.

ES Properties is seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations, financial performance, resident services, process improvement, and team development. With approximately 650 apartment units and ambitious growth plans, ES Properties needs a leader who can help scale operations, build structure, and create systems for continued expansion.

Key Responsibilities

Property & Portfolio Operations

- Lead day-to-day operations for a growing residential property portfolio.

- Ensure properties are well maintained, efficient, and aligned with company standards.

- Oversee resident communications, escalated concerns, and issue resolution.

- Manage move-in/move-out processes, inspections, documentation, deposits, and unit turnovers.

- Support property transitions, acquisitions, renovations, improvement initiatives, and portfolio growth.

Financial Management

- Manage accounts receivable/payable, Rent Manager entries, rent reconciliations, invoices, collection files, and bank deposits.

- Lead monthly financial reporting, closeout reviews, budgets, forecasts, and financial planning.

- Monitor income, expenses, cash flow, operating performance, revenue opportunities, and operational efficiency.

Maintenance & Vendor Management

- Oversee maintenance operations and support ongoing team development.

- Manage vendor relationships, bidding, contract negotiations, service quality, contracts, and project expenditures.

- Coordinate scopes, scheduling, materials, work orders, unit turnovers, and improvement projects to ensure consistent quality and timely execution.

Leadership, Accountability & Process Improvement

- Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.

- Build structure, accountability, transparency, collaboration, consistency, and follow-through across departments.

- Develop systems, processes, scorecards, operating procedures and reporting tools that improve performance and support organizational growth.

- Drive continuous improvement initiatives that support growth and scalability.

- Coach team members through expectations, difficult conversations, problem resolution, and a culture of ownership, teamwork, customer service, and operational excellence.

Asset Management & Reporting

- Analyze portfolio performance, operational metrics, KPIs, and departmental scorecards.

- Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.

- Drive initiatives that improve property condition, resident satisfaction, financial performance, and overall portfolio value.

Qualifications

- 5+ years of progressive property management, operations, hospitality, or multifamily leadership experience, including oversight of multiple properties, locations, departments, or teams.

- Strong financial acumen, including budgeting, forecasting, collections, operational reporting, and performance tracking.

- Experience leading maintenance operations, vendor partnerships, service quality, and related project coordination.

- Strong leadership, communication, coaching, problem-solving, process improvement, and accountability skills.

- Rent Manager or similar property management software experience preferred; comfort using technology, AI-enabled tools, and process automation to improve efficiency and customer service.

- EOS, Traction principles, KPI scorecards, or similar performance-management framework experience is highly desirable.

Why Join ES Properties?

- Make a significant impact within a growing organization.

- Help shape the systems, processes, and structure needed for continued expansion.

- Take on broad leadership responsibility across operations, maintenance, financial performance, and portfolio management.

- Join a collaborative, family-oriented culture built on accountability, teamwork, transparency, and service.

- Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees, residents, and communities.

BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.

Apply online today! Employer is EOE/M/F/D/V. No third ‑ party candidates please.

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