GUCCI Senior Client Advisor - Costa Mesa

Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

As the   Senior Client Advisor ,   you   are the Gucci brand ambassador responsible for achieving   sales objectives   by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships.

You   aspire   to   step into   the sphere of store leadership   by   supporting   certain   activities related to   management and store functions .

Key Accountabilities

Client Journey

- Proactively engage and   establish   strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.

- Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

- Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and   demonstrating   generosity and desire to exceed their expectations.

- Develop client base by recruiting new clients and developing existing ones   to the top tier of the segmentation .

- Leverage in-store technology to ensure every client’s experience   is smooth, pleasant, and relevant.

- Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

- Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel,   etc … ) .

Sales Excellence

- Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.

- Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.

- Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.

- Select the right products matched to client needs and benefits and effectively use   cross and   upselling techniques.

- Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.

- Maintain a “ One-Gucci- Client” perspective   regardless of purchase location,   on   exchange,   returns,   repairs,   and other   such transactions   that are critical to a positive client experience.

- Guide and inspire the client to make the best possible decision to buy the right product.

- Foster open and constructive communication with team members , being   always collaborative and proposing effective solutions.

- Assist , as the first point of contact,   in   resolving   common   client issues   and needs.

Brand & Product

- Using knowledge of Gucci and our products, engage with the   clients   using storytelling , expert product knowledge, and honest styling advice to   assist   them in making informed purchasing decisions.

- Proactively attend   trainings   to gain insights on product knowledge   and selling techniques.

- Ensure   to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services,   etc ) and clients’ segmentation to   come up with   the best   possible solutions   for our clients.

- Combines styling knowledge with the ability to offer products to best serve the client.

- Embody Gucci's philosophy, values, and lifestyle   with an enthusiastic attitude.

- Support for a   consistent and branded onboarding experience for   new   Client Advisors and   support on   facilitat ing   training in collaboration with store management to ensure brand initiatives are understood   (in case of a needed support on this management function) .

Operational Excellence

- Actively   participate   in   all store operations such as stock maintenance, stock inventories,   and general store administration activities.

- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

- Accurately process all POS transactions and ensure   accurate   capture of   client   information.

- Contribute to upholding the visual display of all products   following   Gucci visual standards.

- Follow Company   grooming at all times   and according to Gucci standards and policies.

- Ensure   optimal   levels of products on the sales floor in line with corporate policies and procedures.

- Manage general store administration   and functionality.

- Perform management functions at the POS, inclusive of approval of client returns and exchanges   (in case of   a needed   support on this management function) .

- Able to perform opening and closing procedures, inclusive of   securing of   assets   such as   safe combinations and keys to store   (in case of   a needed   support on this management function) .

Requirements

- 4 + years of luxury fashion sales experience and excellent   track record , preferably in a similar role or customer service setting.

- Passion   and natural interest in relationship building and   people   engagement.

- High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team.

- Proven ability to   perform   certain complex tasks   with accuracy and   commitment.

- Proven ability to   collaborate with teammates and act as a role model.

- Proven ability to drive and   exceed individual and store results   and build lasting relationships with customers and colleagues.

- Deep   knowledge   about and   passion for   fashion and luxury .

- Flexibility to   work   a retail schedule which will include evenings, weekends, and holidays.

- Excellent commercial awareness and   client   attitude .

- High flexibility and ability to adapt to different   clients   and complex situations.

- Strong communication   skills , internally and externally.

- Ability to work in a   fast-moving   and dynamic environment .

Salary Range – California

For individuals assigned and/or hired to work in   California,   GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This   takes into account   the wide range of factors that are considered in making compensation   decisions;   including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed   range   estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled .

A reasonable estimate of the current base salary range is $20.00   USD to $22.00   USD.

Eligible employees may also   participate   in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on   various factors , including, without limitation, individual and organizational performance.

Benefits include:

- Medical

- Dental

- Vision

- Paid Time Off (PTO)

- 401K

We are passionate makers   and bold   thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious  beliefs  and sexual orientation – enriches the workplace. It  opens up  opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in applying for employment with us and require reasonable accommodation to  assist  with any part of the application and/or interview process, please contact us by email at  [email protected] .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility  need . Please only send inquiries concerning requests for reasonable   accommodations .

Job Type
Regular

Start Date
2026-11-10

Schedule
Full time

Organization
Gucci America Inc.