Program Manager - EOVS/HOPE

Job Location: Devens, MA
Work Setting: On-site and field-based, with regular travel throughout the assigned service areas

Position Type: Full-Time
Reports To: Director of Housing and Family Support
Supervises:

- Case Manager, EOVS/HOPE

- Peer Support Specialist, EOVS/HOPE

Position Overview

The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.

The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.

Work Location and Travel Expectations

This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.

This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.

Key Responsibilities

Program Leadership and Oversight

- Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.

- Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.

- Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.

Team Management and Support

- Supervise and support assigned EOVS/HOPE staff across multiple service areas.

- Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.

- Provide guidance for complex cases and ensure effective use of internal and community-based resources.

Service Delivery and Quality Assurance

- Monitor quality of service delivery from intake through service planning and housing retention.

- Oversee community advocacy efforts and delivery of wraparound support services.

- Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.

Community and Stakeholder Engagement

- Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.

- Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.

Reporting and Compliance

- Prepare and submit required reports in accordance with EOVS/HOPE grant requirements.

- Track program performance metrics and contribute to continuous improvement initiatives.

Qualifications

Requirements

- Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.

- Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field.

- Strong leadership, organizational, communication, documentation, and problem-solving skills.

- Ability to manage multiple priorities and program responsibilities across multiple service areas.

- Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders.

- Ability to provide guidance and support in complex client or program situations.

- Strong attention to documentation, reporting, deadlines, and compliance requirements.

- Proficiency with Microsoft Office and electronic documentation systems.

- Valid driver’s license and reliable transportation.

- Must be able to travel regularly throughout assigned EOVS/HOPE service areas.

- Must pass a background check.

Preferred Qualifications

- Experience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs.

- Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives.

- Experience using HMIS or similar case management/data systems.

- Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred.

- Experience supporting program compliance, documentation quality, audits, monitoring visits, grant deliverables, or performance reporting.

- Military or Veteran experience is not required but is strongly valued.

- Demonstrated commitment to serving Veterans and helping remove barriers to housing stability.

Application Requirements

All applicants must submit:

- Resume

- A brief statement describing your interest in serving Veterans and supporting the mission of Veteran Pathways of New England.

- Professional references may be requested later in the hiring process.

Schedule

- Monday–Friday; 8:00 a.m. to 4:00 p.m.

- Evening, weekend, holiday, and emergency program support may be required based on operational and program needs.

Compensation

- The salary range for this position is $70,000–$73,000 annually. Starting salary will be determined based on experience, qualifications, and available program funding.

Benefits

- Meaningful work directly supporting Veterans and their families.

- Comprehensive health and dental benefits package.

- 403(b) retirement plan.

- Generous Paid Time Off (PTO) policy, including holidays.

- Opportunities for training and professional development.

Equal Opportunity Statement

Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.