HRIS Service Center Associate

Position Summary

The HRIS Se rvic e Center Asso ciate serves as a key m ember of the HR Shared Services team and is responsible for providing employee support, processing HRIS transactions , system support, employee data management, and HR-related inquiries. This role acts as the primary point of contact for HR-related inquiries while delivering exceptional customer service and ensuring accurate processing of employee lifecycle transactions and maintaining data integrity within the UKG platform.

The idea l c andidate has prior HR Shared Services or Service Center experience, strong UKG knowledge, and a passion for providing timely , accurate , and customer-focused support in a fast-paced environment.

Essential Duties and Responsibilities

HR Service Center Support

- Serve as the first point of contact for HRIS and HR-related employee inquiries.

- Respon d to requests submitted through service tickets, phone, email, and self-service channels.

- Provide professional, customer-focused support while meeting established service level agreements (SLAs).

- Escalate complex iss ues to appropriate HR Centers of Excellence, Payroll, Benefits, or HR Business Partners as needed.

- Educate employees and managers on HR processes and self-service tools.

HRIS Administration

- Process employee lifecycle transactions including:

- New hires

- Transfers

- Promotions

- Compensation changes

- Organizational changes

- Leaves of absence

- Terminations

- Maintain accurate employee records and ensure data integrity within UKG.

- Audit HR data and resolve discrepancies in a timely manner .

- Support organizational structure maintenance, position management, and reporting relationships.

- Assist with mass uploads, data imports, and system updates.

UKG System Support

- Act as a subject matter expert for UKG and related HR systems.

- Troubleshoot employee and m anager system access, workflow, and data issues.

- Support testing and validation activities for system enhancements, upgrades, and process improvements.

- Create and maintain system documentation, job aids, and standard operating procedures.

- Identify opportunities to improve employee self-service adoption and efficiency.

Reporting and Compliance

- Generate standard and ad hoc reports using UKG reporting tools.

- Assist in HR audits and compliance reporting.

- Ensure compliance with company policies, employment regulations, and data privacy requirements.

- Support workforce analytics and HR metrics reporting as requested.

Process Improvement

- Participate in continuous improvement initiatives that enhance service delivery and operational efficiency.

- Recommend process improvements that reduce manual work and improve data quality.

- Support HR technology projects, system enhancements, and implementation activities.

Qualifications

Required

- Minimum 2-4 years of HR, HRIS, Payroll, or HR Service Center experience.

- Hands-on experience supporting UKG (UKG Pro, UKG Ready, or similar UKG platforms).

- Experience working in a Human Resources Shared Services , HR Operations, or Service Center environment preferred.

- Strong customer service orientation and problem-solving skills.

- Excellent attention to detail and commitment to data accuracy.

- Proficiency with Microsoft Exc el and Mi crosoft Office Suite.

- Ability to manage multiple priorities in a fast-paced environment.

Preferred

- Associate's or Bachelor's degree in Human Resources , Busi ness Adminis tration, Information Systems, or related field; equivalent experience may be considered.

- Healthcare industry experience.

- Experience supporting multi-state employee populations.

- Knowledge of payroll, benefits administration, and employee lifecycle processes.

- Experience with HR case management or ticketing systems.

- HR certification such as SHRM-CP, PHR, or related credential .

Competencies

- Customer Focus

- Accountability

- Attention to Detail

- Data Management

- Technical Aptitude

- Communication Skills

- Problem Solving

- Collaboration

- Confidentiality and Integrity

- Continuous Improvement Mindset

Physical Requirements

- Primarily sedentary work performed in an office or remote environment.

- Ability to work at a computer for extended periods.

- May occas ionally participate in meetings, training sessions, and project-related activities.

Success Measures

Within the first 12 months, the HRIS Service Center Associate will:

- Consistently meet or exceed service level expectations.

- Maintain high levels of HRIS data accura cy.

- Demons trate strong UKG system expertise .

- Contribute to process stan dardiza tion and service center efficiencies .

- Deliver a positive employee experience through responsive and professional support.

Reporting Relationship

Reports to: HRIS Manager

This role is ideal for someone who enjoys being the "go-to" resource for HR systems and employee support while helping build a scalable, service-oriented HR function . This is a hybrid position located in our Carrollton , Texas or Columbus, OH offices.