Intake Worker (Internal Posting)

Are you passionate about helping children and families navigate services and get the right support at the right time?

FIREFLY is seeking a regular part-time (60% FTE) Intake Worker to support coordinated access to children's services across our region.  This role is a critical first point of contact for families and partners, helping ensure timely, compassionate, and well-informed connections to care.

About the Role

As an Intake Worker, you will play a central role in connecting children and families to services across the Kenora and Rainy River districts.  You will lead a family-centred intake process, gather information using screening tools, and work collaboratively with families to identify needs, strengths, and service options .

Reporting to the Clinical Manager, you will:

- Answer the centralized intake phone line, receive referrals, and monitor intake email.

- Facilitate referrals through multiple pathways and ensure smooth access to services.

- Provide information to families and community partners about available programs and supports.

- Conduct a family-centred intake process, including informed consent and screening tools.

- Support families in identifying goals and selecting services that meet their needs.

- Process referrals and prepare documentation for service coordination and follow-up.

- Identify interim supports for families while they wait for services.

- Maintain current knowledge of local and regional services across Kenora and Rainy River districts.

- Participate in meetings, training, and small projects as required.

- Perform other duties as required.

What We're Looking For

Education & Experience

- Preferred: Undergraduate degree in Human Services or related field.

- Alternate Consideration: Social Services diploma combined with relevant experience.

- Strong knowledge of child and youth development, including physical, mental, social, and behavioural factors.

- Experience working with children, youth, and families, ideally within community-based services.

- Knowledge of available local and regional services is a strong asset.

Skills & Competencies

- Strong interpersonal, communication, and active listening skills

- Ability to navigate complex service systems and support families through decision-making

- Skilled at problem solving, mediation, and managing competing priorities

- Highly organized with strong time management skills

- Ability to work independently and collaboratively within a multi-disciplinary team

- Strong documentation, computer, and database management skills

- Understanding of relevant legislation and confidentiality requirements

- Cultural awareness, with understanding of First Nation communities considered an asset

- Comfort using multiple technology systems to support service coordination

Conditions of Employment:

- Clear Criminal Record Check with Vulnerable Sector Screen

- Ability to manage a reasonable workload with effective prioritization and follow-up

- Commitment to professionalism, teamwork, and quality service

- Ability to manage conflict and support problem-solving with families and partners

- Commitment to  supporting a respectful and safe workplace

- Ability to provide coverage during peak times or staff absences

- Commitment to promoting and following FIREFLY's health and safety practices

- Some evening and weekend work may be required from time to time

Interested in this position?

We encourage you to apply.  Applications will be accepted until   September 20, 2026 .  Only those selected for an interview will be contacted.

FIREFLY does not use artificial intelligence to screen, assess, or select applicants.