About this role
Position Summary
The Premium Accounting Technician is responsible for performing a variety of accounting and administrative tasks related to premium payments. This role involves reviewing, processing, and reconciling transactions with a focus on accuracy and timeliness. The ideal candidate will have strong attention to detail, the ability to manage multiple priorities, and a commitment to delivering excellent internal and external customer service.
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Responsibilities
- Process and post premium payments accurately into the accounting system.
- Review and sort incoming payments, including checks, cash, and electronic transfers.
- Identify and reject payments for delinquent accounts according to policy.
- Process and resolve returned payments from financial institutions.
- Approve and disburse premium refunds, including those related to cancelled policies.
- Review and post web-based premium payments and reinstatements.
- Operate and maintain remittance processing equipment.
- Monitor and reconcile producer bank account activity, including performing account sweeps.
- Communicate professionally and clearly with customers, vendors, and internal staff via phone, email, and written correspondence, maintaining strong customer service and professionalism even under pressure.
- Investigate and resolve inquiries related to premium payments by analyzing records and documenting outcomes.
- Maintain documentation in appropriate systems using accurate data entry practices.
- Ensure timely response to inquiries and tasks.
- Adhere to company, state, and federal timelines and regulatory requirements.
- Work adaptably and collaboratively within a fast-paced, high-volume team environment.
- Uphold a high standard of attendance and punctuality.
- Accept and apply feedback constructively to support continuous improvement.
- Perform additional tasks and responsibilities as assigned by leadership.
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Qualifications
Qualifications & Skills
- Solid math and calculation skills, including the ability to accurately compute interest, percentages, prorations, and other financial figures used in premium transactions and refunds.
- Proficient in verbal and written communication across diverse audiences.
- Proficient in Microsoft Office Suite and standard accounting software systems.
- Keyboard and 10-key proficiency required.
- Ability to type at least 40 words per minute.
- Familiarity with P&C (Property & Casualty) insurance practices is preferred.
- High level of discretion and ability to handle confidential information.
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Education & Experience
- High school diploma or equivalent required.
- Certificate from college or technical school preferred.
- Minimum of 1 year of office experience required; accounting or insurance-related experience a plus.
- A combination of relevant education and experience may be considered.
*on-site