Service Foreman - Lead Diesel Technician/Mechanic

Wisconsin Kenworth in Menomonie is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic role on 2nd shift! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Responsibilities:

- Ensure that all service phone calls are handled professionally and expediently

- Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians

- Supervises all assigned service technicians

- Coordinates department activities between service department, parts department and service customer

- Facilitates effective communication between internal and external customers, vendors and business contacts

Primary Duties:

- Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form

- Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order

- Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians

- Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff

- Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns

- Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy

- Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements

- Establishes and ensures adherence to maintenance schedule for service facility and shop equipment

- Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress

- Assists service technicians in the service shop as needed

- Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials

Qualifications

Requirements:

- Formal technical school graduate certificate/degree (or equivalent work experience)

- Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service

- Effective written and verbal communication skills

- Ability to obtain a Commercial Driver's License (CDL)

- Familiarity with both DOS and Windows based computer programs

- Demonstrated working knowledge of warranty guidelines, claim procedures and company policies

- Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities

- The ability to work under pressure while prioritizing and processing several tasks simultaneously

- Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis