Cell Therapy Account Management Specialist - Pacific

Responsibilities

- Deliver against defined sales, account, and performance objectives while maintaining the highest standards of compliance and patient focus.

- Own the overall commercial strategy, performance, and execution for assigned treatment centers and associated referral networks.

- Develop and execute comprehensive, account-specific business plans aligned with national and regional commercial priorities.

- Identify opportunities to increase appropriate patient identification, referral, and treatment within assigned accounts.

- Analyze account dynamics, referral patterns, patient flows, competitive activity, and market trends to identify opportunities and barriers.

- Develop deep knowledge of the autoimmune treatment landscape, cell therapy, and Kyverna's clinical and commercial value proposition.

- Build trusted relationships with key stakeholders across neurology, Hem/Onc cell therapy experts, and other relevant specialties involved in the diagnosis and treatment of autoimmune disease.

- Navigate complex academic medical centers, integrated delivery networks, community practices, and referral networks.

- Understand stakeholder needs and identify opportunities to address barriers to appropriate patient identification, referral, access, and treatment.

- Serve as a knowledgeable and responsive commercial resource for assigned accounts.

- Identify and map patient referral pathways across autoimmune disease networks.

- Partner with internal cross-functional teams to identify and address barriers across the patient journey.

- Support treatment centers and referring networks in understanding the operational requirements associated with cell therapy.

- Help establish effective relationships and processes between referring physicians and authorized treatment centers.

- Partner with treatment centers to support readiness for cell therapy, including understanding patient referral, treatment, scheduling, and coordination processes.

- Develop a deep understanding of the end-to-end cell therapy patient journey and use that knowledge to improve patient experience.

- Collaborate with Market Access, Patient Services, Operations, and other functions to facilitate a coordinated approach to customer needs.

- Serve as the commercial "quarterback" across Medical Affairs, Market Access, Patient Services, Clinical, Operations, and other internal partners.

- Lead account discussions and coordinate internal resources based on account-specific priorities and opportunities.

- Provide timely insights regarding customer needs, account dynamics, competitive developments, referral trends, and market opportunities.

- Influence internal resource allocation and prioritization without direct authority.

- Develop and maintain a strong understanding of the evolving autoimmune disease and cell therapy landscape.

- Identify emerging treatment paradigms, referral trends, competitive dynamics, and changes in the healthcare environment.

- Translate customer and market insights into actionable recommendations for commercial and cross-functional leadership.

- Participate in appropriate scientific, industry, and customer forums to strengthen market knowledge and relationships.

- Execute all activities in accordance with applicable laws, regulations, company policies, and industry standards.

- Maintain accurate account plans, customer information, activity documentation, and business intelligence.

- Demonstrate sound judgment when navigating complex customer and patient-related situations.

Qualifications

- Bachelor's degree required; advanced degree preferred.

- 7+ years of pharmaceutical, biotechnology, specialty pharmaceutical, or complex healthcare sales/commercial experience.

- Experience in autoimmune disease, rheumatology, neurology, immunology, rare disease, specialty medicine, or cell therapy.

- Demonstrated success managing large, complex healthcare accounts with multiple stakeholders and competing priorities.

- Experience working with academic medical centers, community practices, integrated delivery networks, or other complex healthcare systems.

- Proven ability to develop and execute strategic account plans.

- Demonstrated ability to identify and influence key stakeholders across complex organizations.

- Strong understanding of the patient journey and ability to identify opportunities to improve patient identification, referral, access, and treatment.

- Experience with cell therapy, CAR-T, or other complex therapies strongly preferred.

- Launch experience in a specialty, rare disease, autoimmune, or cell therapy environment highly preferred.

- Demonstrated ability to lead and influence without direct authority.

- Strong business acumen, analytical capabilities, and strategic planning skills with exceptional communication, presentation, and relationship-building skills.

- High level of scientific and technical aptitude with the ability to credibly engage with healthcare professionals.

- Strong understanding of U.S. healthcare compliance requirements.

- Ability to travel within assigned territory and nationally as needed with a valid driver's license.

- Experience with buy-and-bill, reimbursement, specialty pharmacy, or other complex access models.