About this role
Primary Responsibilities
- Schedule and execute phone calls with property owners to help them create Google Maps pins for their Neighbor listings. Note that this responsibility will account for 50-75% of your time.
- Improve Google Maps pin quality and performance through ongoing optimizations (photos, descriptions, review solicitation, etc.).
- Help scale Neighbor’s signage program by distributing signs to property owners.
- Act as Neighbor’s front line of communication with property owners, helping them improve their listings to attract more renters.
- Propose solutions to make Host Success initiatives more efficient and effective.
Qualifications
Required
- At least one year of work experience.
- Strong attention to detail.
- Demonstrated ability to communicate with customers, particularly over the phone, in a professional, neighborly manner.
- Ability to follow a process while also spotting ways to improve it.
- Strong organizational skills and ability to manage a high volume of work without significant oversight.
Nice to haves
- Interest in local SEO, marketplaces, or marketing.
- Experience building AI workflows.
Benefits
- Stock options
- Medical, dental, and vision insurance
- Generous PTO
- 11 paid company holidays
- 401(k) plan
- Infant care leave
- On-site gym/showers open 24/7