About this role
After Sales Service Department
Reports to: Branch Manager
Position Summary
The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.
Essential Responsibilities
- Dedicated support to answer or coordinate responses for all requests from the assigned customers.
- Ensure high levels of customer satisfaction through excellent sales service.
- Become familiar and stay knowledgeable on our inventory.
- Comply with inventory control procedures and RMAs.
- Enter Quotes and Order, and order verification.
- Expedite orders and incoming POs and Sales orders.
- Advise sales of any changes on incoming POs and Sales orders
- Update Sales orders with any changes to customer information
- Other sales/expediting duties as assigned by manager.
Required skills & Abilities
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment.
Education & Experience
- High school diploma required; college coursework preferred.
- At least two years of administrative experience is preferred