About this role
To apply, please fill the information on the attached Google Link for a quick screening process: https://docs.google.com/forms/d/e/1FAIpQLSff4e6asFApmHl_RsF92cb9dDVIqDfehrmaLj_b6sjA8Zu0dw/viewform
Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher’s portfolio - Europe’s leader in premium freight.
We're looking for a tech-savvy, KPI-driven Operations Manager to oversee our support ticketing and logistics operations, mentor a multi-timezone team, and drive process automation. This is a hands-on leadership role: you'll be accountable for team and company KPIs, act as the key point of contact for internal and external stakeholders, and continuously optimize how we work.
Key Responsibilities & Tasks
- Own operational KPIs for the team and the company : track, analyze, report on performance, and contribute to setting new targets.
- Oversee customer support ticket queues (Zoho Desk), ensuring SLAs and quality standards are consistently met.
- Identify bottlenecks in support and logistics workflows, and lead process redesign : including creating supporting documentation, SOPs, and internal communications.
- Drive automation initiatives (workflow rules, macros, integrations) to reduce manual work and improve turnaround times.
- Supervise and mentor the support and operations team: set performance standards, and coordinate across departments (support, logistics, tech) to keep everyone aligned with company goals.
- Allocate team capacity and future hirings effectively across shifts/timezones;
- Serve as the key point of contact for external partners (carriers, clients) and internal stakeholders, including calls to resolve escalations or align on priorities.
Profile & Requirements
- Fluent in English (additional languages, especially Portuguese or French, are a plus).
- Proven experience managing or mentoring a team, ideally in a support or operations setting.
- Strong client communication skills — written, verbal, and video calls with both internal and external stakeholders.
- Data-driven: comfortable defining, tracking, and reporting on KPIs.
- Hands-on experience with support/ticketing tools (Zoho Desk or similar) and interest in building automations within them.
- Dynamic, rigorous, team-oriented, and customer-focused; a self-starter who also collaborates well.
- Flexible, cost-conscious, and persuasive in problem-solving.
- Comfortable with technology and digital tools; curious about process and systems thinking.
- University degree (B.S. or Master's).
- Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage
Learn more about Easy4Pro and our solutions: www.easy4pro.com and the Redspher Group: www.redspher.com
To apply, please fill the information on the attached Google Link for a quick screening process: https://docs.google.com/forms/d/e/1FAIpQLSff4e6asFApmHl_RsF92cb9dDVIqDfehrmaLj_b6sjA8Zu0dw/viewform
Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad. We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience. Learn more about our culture on our talent page at careers.redspher.com