About this role
Who We Are
Day & Nite All Service is a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices.
## Who You Are
We are seeking a highly motivated and client-focused Account Manager to join our team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date. This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.
What You'll Do
- Maintain client retention of 98% through proactive relationship management and exceptional customer service.
- Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
- Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
- Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.
- Ensure all client records are complete, accurate, and updated with the most current information.
- Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
- Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
- Confidently host and lead meetings with clients both virtually and in person.
What You Bring
Qualifications:
• Exceptional problem-solving skills with the ability to resolve challenges effectively.
• Strong listening and critical thinking skills to understand client needs and propose solutions.
• Ability to perform under pressure while maintaining a professional, client-first approach.
• Excellent presentation skills with the confidence to present to executive-level stakeholders.
• Strong organizational skills with a focus on detail, accuracy, and follow-through.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• Self-driven and able to work independently without micromanagement.
Must-Haves:
· Minimum of 2 years of experience in account management, customer service, or a related role.
· Familiarity with multi-division service-based operations is a plus.
· Strong command of English, both verbal and written.
· Proficient in Microsoft Office Suite and general computer navigation.
What We Offer
Pay Rate: $25.00 - $30.00 Hourly
Benefits:
- Hourly rate based on experience and company growth potential
- Training & Development Programs
- Health insurance with generous company contribution
- Company paid life insurance
- Dental, Vision, and 401K plan
- Vacation and sick paid time off
- Paid holidays
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