Zingerman's Roadhouse Roadshow Carryout Service

Description

Zingerman’s Roadhouse is looking for a Roadshow service professional with flexible availability, including weekends, and are willing to work both front-facing and behind-the-scenes shifts.

- We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, next Summer and into the Fall.
- Full-time or part time, hourly positions available (full time is 30-40 hours per week, or 4-5 days per week, part time would be 16 or more hours per week, minimum of three days per week).
- We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions.
- This is a front of house position that includes preparation of beverages and basic sandwiches.
- Morning shifts start as early as 6am. Night shifts end as late as 11pm.
- Shift lengths vary between 6 and 8 hours.

Compensation: $9.00/hour + tips (min $15/hour, average $17-18/hour).

Our performance expectations are:

- Arrives on time for all shifts, meetings, and training classes
- Greets all guests (drive-thru, walk-up, and phone) and takes their orders following our Zingerman’s level of service
- Engages with and understands our guests and coworkers, including discovering and responding to guests needs through clear and pleasant communication
- Handles cash/card transactions responsibly and maintains a balanced cash drawer
- Maintains priorities in managing guest experiences and workplace organization (drinks, stocking, cleaning)
- Is knowledgeable about the menu and is able to answer any questions guests may have
- Maintains neat workspace and completes all assigned side work.
- Attends and participates in weekly huddles and monthly departmental meetings
- Follows the guidelines listed out in our staff handbook
- Adheres to our “no drama” policy
- Follows established checklists and systems in Roadshow.
- Uses prompt and respectful communication, in accordance with our “go direct” policy, when problem solving

The Success Patterns for this position are:

- Can safely lift 50 lbs and stand for long periods of time.
- Bending, stooping, walking, and standing for long periods at a time.
- Can work reliably in a variety of temperatures and weather conditions
- Friendly and professional with a positive attitude
- Strong skills in multitasking, organization, accuracy, and attention to detail
- Effective oral communication skills in English
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team and maintain quality
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Display working knowledge of all menu items and prices including the ability to speak about each individual item that is served to customers and co-workers
- Complete side work with accuracy and timeliness
- Verbally receive and call back guest orders in a friendly manner
- Act with integrity and honesty
- Able to work efficiently, quickly, accurately, and calmly in a fast-paced environment
- Dependable and punctual

Successful Candidates will have the following Personal Characteristics:

- Passionate about great food and great service.
- Self-motivated, especially under pressure.
- Ability to work independently and as a member of a team.
- Able to effectively manage their emotions in the workplace.
- Detail-oriented.
- Enjoys the “controlled chaos” atmosphere that is a restaurant business
- Strong organizational skills.
- Strong interpersonal skills, specifically in teamwork, dependability, and flexibility

Benefits & Perks

From Day 1

- Paid training
- Paid time off accrual
- Free access to our Employee Assistance Program (EAP) that provides a variety of resources and services to employees and immediate family members
25% reimbursement for massages
- Discounts at local businesses

After 90 days of service
- Company paid long term disability (if eligibility requirements are met)
- Company contribution to medical insurance and health savings account
- Company contribution to dental insurance
- Vision Coverage
- A 40% off discount card for Zingerman's businesses (must be out of orientation period)
- Option to buy a Zingerman’s community share

After 1 year of service

- 401k matching contributions after eligibility requirements are met