Support Specialist - Home Health

Job Type
Full-time

Description

Position Summary

The Support Specialist, reporting to the Administrator or designee, provides administrative and clerical support to the Business Office Manager and clinical leadership, ensuring accurate, timely back-office operations and selected business office functions.

Key Responsibilities:

- Receive, screen, and relay messages for assigned interdisciplinary team members.
- Support the organization’s customer service standards by maintaining a responsive, knowledgeable, and professional approach to all internal and external contacts.
- Under the direction of the Business Office Manager and in collaboration with Team Assistants, manage and track physician orders, ensuring accuracy and timely updates.
- Utilize the electronic medical record (EMR) system for tracking, signing out, and checking in all physician orders.
- Sort, distribute, collect, and forward correspondence in a timely manner; copy and fax documents as needed.
- Assist with supply management by anticipating needs, stocking supplies, and delivering items to workstations.
- Support document control processes efficiently and in a timely manner.
- Maintain cross-training on all Team Assistant responsibilities and provide coverage as needed.
- Perform additional duties as assigned.

Requirements

Minimum Qualifications

- High school diploma required; experience with computer processing preferred.
- Above-average word processing and data entry skills.
- Knowledge of medical terminology.
- Strong communication skills with the ability to work collaboratively and adapt to changing priorities.
- Ability to always maintain confidentiality.

Environmental & Working Conditions

- Requires sitting, standing, and walking throughout the workday.
- Ability to remain calm, courteous, and professional in stressful situations.
- Works under deadline-driven and occasionally stressful conditions to meet agency needs.
- Work environment includes offices and healthcare facilities.
- Availability to agency personnel in person or by phone during operating hours and, when necessary, after hours for emergencies.
- Occasional exposure to inclement weather.
- Reliable transportation and valid auto liability insurance required.
- Regular use of computers and standard office equipment.

Additional Requirements

- Participation in required continuing education and mandatory training programs.
- Commitment to ongoing professional development to enhance job-related knowledge and skills.
- Willingness to perform additional duties as assigned.