About this role
Refractory Service, Inc. (RSI) is seeking an organized, customer-focused Customer & Sales Support Specialist to connect customers, field sales, and plant operations. You’ll help keep quotes, orders, schedules, and deliveries accurate and on track.
What You’ll Do
- Coordinate customer requirements, priorities, schedules, and delivery commitments across sales, production, and shipping.
- Prepare accurate material quotes, review purchase orders, enter orders, and issue acknowledgements.
- Monitor order progress and communicate timely updates to customers and sales representatives.
- Resolve routine order and delivery issues while maintaining organized electronic records.
- Support Salesforce data entry, account administration, reporting, correspondence, and follow-up.
What You Bring
- High school diploma or equivalent; associate degree preferred.
- Two or more years of customer service, sales support, order management, or related administrative experience.
- Strong communication, organization, attention to detail, judgment, and problem-solving skills.
- Proficiency with Microsoft Outlook, Excel, Word, and Teams.
- Salesforce, CRM, ERP, or manufacturing-system experience is a plus.
- Ability to work independently, collaborate across departments, and manage changing priorities.
Work Environment & Physical Requirements
- Office-based work with regular interaction with shop and plant employees.
- Ability to sit or stand for extended periods, use standard office equipment, and lift up to 25 pounds occasionally.
Why Join RSI?
Join a collaborative team where your accuracy, responsiveness, and follow-through will directly support customers and operations. Apply today to join Refractory Service, Inc. as our next Customer & Sales Support Specialist.
About RSI
RSI provides custom refractory solutions for industrial customers operating high-temperature processes. RSI is an equal opportunity employer.