About this role
Summary:
Provide excellent customer service and assist guests with any golf or resort related services.
Responsibilities:
- Promptly answer telephone calls using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
- Answer questions regarding resort facilities and services, directions, etc.
- Schedule tee times
- Answer basic merchandise questions for guest and other departments of the resort
- Maintain the driving range (set up, tear down, and picking the range balls)
- Maintain and inspect the golf cart fleet before and after each use
- Maintain and inspect all rental equipment before and after each use
- Assist with tournament/outing operations
- Assist customers with their equipment
- Act as the starter/ranger when needed
- Maintain a clean and inviting Pro Shop
- Open and close Pro Shop
- Assist Golf Pro/Manager with any other golf or resort matters when requested
Qualifications
Qualifications:
- Ability to effectively deal with internal and external customers
- Ability to access, read and accurately input information using a moderately complex computer system
- Basic math, reading, writing and computer skills
- Ability to accurately handle cash and card transactions
- Ability to accurately count down cash drawer at the end of the day
- Ability to establish and maintain effective working relationships with fellow employees and customers
- Ability to be active and work on your feet for long periods of time
- Ability to follow written and or verbal instructions in a timely manner
- Ability to lift 50 lbs
- Golf experience is required
- Customer service experience is required
- Must be 18+ years of age
- Must have a valid drivers license