About this role
Essential Functions:
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
- Open and/or close the store as key holder/team leader on duty
- Develop, train, coach and support team members for career growth within the organization
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agencys safety and security policies and procedures
- Adhere to the task outline for the job you are supervising and performing
- Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
- Assist and resolve any complaints and communicate complaints and issues to management team
- Maintain proficiency for tasks required in all workstations
- Monitor and maintain overall store appearance and housekeeping to agency standards
- Perform and assist in all functions completed by store personnel
- Support in maintaining all company records and reports accurately and in a timely fashion
- Attend all meetings and training as required by the agency
- Transfer to any Goodwill of North Georgia store within the territory as needed or required
- Perform other duties as assigned by management
Job Requirements and Qualifications :
- High School Diploma or GED required
- Two to three (2-3) years of experience in retail
- Associates Degree or completion of related retail management course work preferred
- Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
- Must be certified and licensed to operate a forklift
- Maintain dependable transportation and electronic communication device
- Must be proficient in Microsoft Office
- Must start employment in acceptable safety work shoes
- Must be able to adapt to growth and a changing environment within the Agency
Working Environment Requirements :
- Must be able to work in all types of conditions including heat, cold and dust
- Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
- Must be available to work Monday through Sunday during operating hours as needed for business operations