Customer Service Representative

About the Role

Are you a natural problem-solver who loves keeping things running smoothly? We're looking for a
Customer Service Representative to join our team and play a key role in supporting patients,
customers, and sales partners in the medical device space. In this role, you'll help drive workflow
efficiency across our customer service team and keep our patient billing and invoicing goals on track
— all from the comfort of your home office.
This is a remote position, but because our team collaborates closely with local operations, candidates
must live in the Dallas–Fort Worth metro area.

What You'll Do
Process direct customer orders and bill-only surgeries quickly and accurately, confirming with
customers and sales reps — ideally same-day
Create price quotes to support sales reps and customers in hospital and clinic settings
Own the processing and collection of purchase orders within established timelines
Deliver friendly, high-quality customer service by phone when needed
Keep customer contact information accurate and up to date in our software systems
Contribute in daily and weekly team meetings — share ideas, flag concerns, and provide
back-order status updates
Take initiative on projects and solutions that support larger business goals
Partner with your supervisor on regular check-ins to track training progress and growth
Uphold strict privacy standards for customers (HIPAA), employees, and the company, including
maintaining any required certifications

What Makes You a Great Fit
You handle a high volume of calls, texts, and emails each day with positivity and professionalism
You build strong working relationships and thrive as part of a team
You think critically and creatively when solving problems — and take ownership of the outcome
You're self-motivated, organized, and skilled at managing multiple priorities in a deadline-driven
environment
You're comfortable with technology, including Microsoft 365, and eager to learn new software —
this position requires heavy Excel usage

Requirements
Associate or bachelor's degree preferred
1–2 years of experience in customer service or collections preferred
Ability to lift, push, pull, and carry up to 50 lbs
Willingness to work flexible hours as needed, including occasional evenings and weekends
Willingness to complete corporate training — fully paid for by the company
Must reside in the Dallas–Fort Worth area

Training & Onboarding
We set you up for success! Expect about 3 months of ramp-up time if you have a customer service
background, or up to 6 months if you're newer to the field. Either way, you'll have the support and
training you need to grow into the role with confidence.