Assistant Community Manager (Hybrid Schedule)

Looking for a role where you'll build real relationships, sharpen your leadership skills, and make a visible difference in people's everyday lives? As an Assistant Community Manager, you'll work alongside your Community Manager to keep operations running smoothly and help create a place residents are proud to call home. If you're organized, personable, and ready to grow into more responsibility, we'd love to meet you.

Job Summary

The Assistant Community Manager helps oversee the day-to-day operations of the assigned community by implementing policies, procedures, and practices that enable the community to meet sales requirements, collect rent payments, maintain low delinquencies, ensure maintenance projects are completed, and keep communities maintained at a high level of care — all to ensure excellent support and service to residents and the growth and stability of the company.

Essential Job Duties

- Represent the company in a positive manner to clients, residents, partners, and employees as a critical ambassador of the company

- Stay committed to high resident satisfaction, resolve guest concerns professionally, and escalate to the district or regional manager when needed

- Sell new homes with a goal of 90 days, and refurbished homes where applicable

- Help manage assigned maintenance staff and ensure maintenance issues are addressed in a timely manner

- Manage delinquencies to a goal of 5%, with an ultimate goal of being under 0%

- Regularly inspect the community, ensuring the highest standards are maintained; evaluate maintenance, grounds, and all areas of operations; ensure residents are following park rules and keeping the community and their properties clean

- Inspect vacant homes regularly

- Report regularly to the Community or District Manager

- Ensure all resident documents are executed timely and accurately for pad rentals, lease-to-own, rentals, and community rules

- Complete reporting as requested through Saratoga Group software platforms, including but not limited to Google Apps, Asana, and Rent Manager

- Communicate effectively with everyone in the organization and with external partners, both verbally and in writing

- Devote working time, attention, knowledge, and skills to the company's business interests, in good faith and with best efforts, to the satisfaction of the employer

- Take after-hours emergency calls and respond accordingly

- Maintain regular and predictable attendance

- Perform other duties customarily associated with similar positions, or as assigned from time to time

- Understand that management reserves the right to revise this position description as necessary

Physical Demands and Working Conditions/Environment

- Work 5 days per week, Monday–Friday

- Work up to 8+ hours a day, with occasional longer days to meet a potential resident after scheduled hours

- Push, pull, or lift up to 25+ lbs

- Occasionally climb, kneel, crouch, bend, or crawl

- Work outside and walk across communities in various weather conditions, for extended periods, including up and down stairs and up ladders

- Understand that management reserves the right to revise this position description as necessary

- If hourly, take any unpaid meal breaks or paid breaks per applicable laws

Summary of Benefits for Full-Time Employees

- Medical Insurance – Company pays 80% of employee premium

- Dental Insurance

- Vision Insurance

- Basic Life Policy – $25,000 policy, 100% company-paid

Additional term life coverage available at group rates

- Additional Voluntary Insurance Options – Critical Illness & Accident Insurance

- 401(k)

- Vacation – 2 weeks paid, up to 4 weeks based on tenure

- Sick Time – 1 week paid

- Paid Holidays – 10 days paid

- Employee Birthday – Recognition, plus the day off with pay

- Employee Anniversary – Recognition & $25 gift card

- Employee of the Quarter Program – $50 per nominee, $500 for winners (3 winners)

- Employee Referral Program – $250 when a referred candidate is hired and in place 90 days, plus an additional $250 at 180 days

- Commissions Program for certain community-based positions