About this role
Job Summary/Overview
Position: Technical Engineer
Deapartment: Order Processing
Location: Chennai. India
The Account Manager - Order Processing is responsible for managing and coordinating customer orders from order receipt through execution and delivery. The role acts as a key interface between customers, internal departments, and the German factory, ensuring technical and commercial accuracy, timely project execution, compliance with contractual requirements, and high levels of customer satisfaction.
## Essential Duties and Responsibilities
• Playing a key-role between the customer and factory in Germany
• Manage and process customer orders with a focus on technical accuracy and timely execution.
• Coordinate project timelines, milestones, and deliverables in collaboration with the German team.
• Review and interpret technical documentation, drawings, and specifications.
• Ensure compliance with contractual obligations and company standards.
• Communicate effectively with internal departments (sales, offer-management. engineering,
procurement, production, accounting, controlling, logistics,) and external stakeholders.
• Monitor project progress, identify risks, and implement corrective actions.
• Support continuous improvement initiatives in order processing and project workflows.
• Assist in contract review and ensure alignment with German commercial law and international
standards.
• Create documents like order confirmations, bills, guarantees as well as internal documents
Knowledge, Skills, Competencies, and Abilities
• Communication skills in English and German to ensure the continuity of information
• Ensuring needs-based communication in unclear situations
• Experience in the lifting equipment or crane industry is essential
• Ensuring compliance with technical requirements and safety standards
• Ensuring compliance with commercial rules and laws
• Independent recognition of priorities and corresponding processing of customers orders
• Ability to keep track and organize work from multiple jobs at once, keeping deadlines.
• Ability to learn and adapt quickly to changing situations.
• Able to work within a global team in a remote working environment.
• Continuous improvement mindset. Result-driven. Quality-driven.
Required Qualifications
• Bachelor’s degree in Engineering, Industrial Management, or a related technical field
• Minimum 3 years of experience in technical order processing or project coordination
• Excellent communication skills in English and German in speech and writing
• Basic understanding of German commercial law (e.g., BGB, HGB) and international contract
principles
• Strong understanding of manufacturing processes and technical aspects
• Solid commercial knowledge including pricing, costing, and ERP systems (e.g., SAP).