About this role
$20 per hour
Overview
Assistant RV Resort Managers support the resort by learning and assisting with the day to day operations at a Sun RV Resort which includes, management, office administration, marketing, and maintenance/grounds. They also serve as a day-to-day point of contact for guests and residents.
### Job Duties
- Ensures compliance of policies designed to increase team member safety. Completes and submits workers' compensation accident reports and incident reports on a timely basis. (Essential)
- Ensures compliance with the federal, state and local agencies that regulate fair housing laws and resort operations. (Essential)
- Handles and reports emergencies that may arise onsite, insuring adherence to standard operating procedures. (Essential)
- Handles resident and guest complaints/inquiries in a timely & professional manner by communicating through a variety of means, and offers solutions consistent with guidelines established by Sun. Written correspondence to inquiries must be sent by the RVP. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Ensures guests and residents receive the highest levels of service consistent with Sun's Customer Service philosophy.
- Consults RV Resort Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
- Coordinates the timely distribution of rental increase and lease renewal notices (if applicable).
- Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins.
- Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards.
Requirements
- High School Diploma or GED (Required)
- 1 year in experience in the property/resort management industry (Required)
- 6 months in previous sales & leasing experience (Preferred)
- 6 months in experience using NetSuite (Preferred)
- Demonstrated leadership abilities
- Excellent verbal and written communication skills
- Strong organizational and negotiation skills
- Knowledge of basic accounting principles
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
- Basic computer proficiency including email, internet and Microsoft Office Suit
- Flexibility to respond to resort needs during non-business hours
- Required Certifications/Licensures:(Valid driver’s license)
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay (https://careers.suncommunities.com/SunOutdoors/content/Benefits-and-Perks/?locale=en_US#daily-pay)
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty