Dispatcher

Schedule: 5 days on 3 days off 8 a.m.- 5 p.m. in office with on-call and evening dispatch finalization from home

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

- Promote safety in all actions

- Control and complete paperwork as required

- Safely plan driver trips around load/customer expectations and safety guidelines

- Communicate with drivers regarding company and customer requirements

- Relay to customer service any issues that need to be relayed to the customer

- Assisting the drivers in planning routes and building loads

- Prioritize loads for timely delivery

- Track and trace all current loads in transit and deliveries

- Assign loads to drivers in a fair and equitable manner

- Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination

- Communicate with drivers during check-ins throughout pickup, transit, and delivery

- Monitor store inventories

- Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff

- Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required

- Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

- Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience:

- High School Education or equivalent

- One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

- Excellent verbal and written communication skills

- Knowledge of DOT regulations, federal and state standards

- Ability to prioritize and manage multiple projects

- Self-starter with detail oriented work habits

- Able to maintain confidentiality

- Display professional demeanor

- Good interpersonal skills; able to work well with wide range of individuals

- Demonstrate dependability through good attendance and adherence to timelines and schedules

- Basic computer skills (word & excel)

- Knowledge of basic company employment policies and procedures

Physical Requirements:

- Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity

- Occasional lifting (up to 20 pounds)