About this role
Job Description
The Sales Coordinator - Intermodal executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Sales Coordinator - Intermodal has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations.
Responsibilities
- Coordinate with other employees, drivers, rail carriers and outside vendors to prevent potential problems and provide service to our customers.
- Develop strong working relationships with customers and vendors.
- Ensure that shipments are correctly rated and that all payables are posted.
- Help maintain rail schedules, railroad and dray company cost, and accessorials.
- Help maintain vendor profile information.
- Manage customer trailer pools and movement of equipment to avoid storage or detention costs and assist in the general accountability of equipment.
- Monitor freight activity and take appropriate action to resolve problems in order to ensure a high level of error free and on-time service.
- Provide customer service including any special reporting or customer website compliance.
- Secure and execution of dray capacity for unplanned/planed dray moves.
- Work directly with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments.
- Other duties and projects, as assigned.
Requirements
Education:
- Bachelor's Degree, preferred
- Experience will be considered in lieu of formal education.
Experience:
- Prior intermodal operations experience, preferred
Computer Skills:
- Proficient with Microsoft Office Suite, preferred
Competencies:
- Data Gathering and Reporting
- Decision Making and Critical Thinking
- Developing Others
- Negotiating
- Operational Functions
- Performance Management
- Relationship Management
- Resource Management
Other Details
Work Hours:
- Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload. Work hours vary based on scheduling to provide market coverage during normal business hours with irregular and on call hours.
Travel Requirements:
- Minimal (0%-25%)
Compensation:
- This is an hourly position paid biweekly.
About Us
ArcBest ® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View (https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fview.arcb.com%2F&esheet=54578903&newsitemid=20260729395934&lan=en-US&anchor=ArcBest+View&index=2&md5=78e853af0b5e42d06407b3e790fc6533) ™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.