About this role
Our success can be attributed to one thing outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
Summary:
Join OutPLEX as a Forecasting Analyst and leverage your analytical skills to enhance our decision-making processes. You will be instrumental in developing forecasting models that drive strategic business decisions and improve operational efficiency.
Key Responsibilities:
- Utilizing statistical modeling techniques to develop accurate forecasts for sales, demand, or other relevant metrics.
- Collaborating with stakeholders to understand business needs and align forecasts with strategic objectives.
- Presenting forecasting results to management and providing recommendations based on analysis.
- Monitoring forecast accuracy and adjusting as necessary to improve performance.
- Working with cross-functional teams to incorporate market trends and business insights into forecasting models.
- Offer guidance to our workforce analysts team members to better schedule offline activities.
Requirements:
- Minimum of 1 year of experience in workforce management within a call center environment.
- Proficient in Excel, Power Query and DAX for data analysis and manipulation.
- Experience in AWS and Tableau.
- Strong analytical and problem-solving skills with the ability to interpret data and trends.
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
- Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
- Self-motivated and adaptable with the ability to excel in a remote work environment.
- Bachelors degree in business administration, Statistics, Data Science, or related field preferred but not required.