Inside Sales Professional - Honey Brook, PA

Waste Connections, Inc. is looking for a Inside Sales Representative to join our GROWING Honey Brook, PA market area.

This role is perfect for a driven, customer-focused professional who wants to build relationships and grow with an industry leader!

DUTIES AND RESPONSIBILITIES:

- Communicate effectively over email and phone with customers.

- Respond to customer inquiries- via phone and email to resolve customer issues.

- Liaise with internal teams to determine service requirements, resolve issues, or complaints.

- Sufficient understanding of RMO and ARES, preferred.

- Coordinate the setup and installation of new accounts.

- Creates and closes out work orders.

- Analyze accountancy activity and suggest opportunities for service improvements to the customer.

- Maintain appropriate documentation, per company policy and internal controls.

- Reconcile customer balances and perform customer audits.

- Understand customers’ aging balances and our local collections policy.

- Reach out to Broker Accounts with any past due balances

- Understand broker contract language such as, price increases, terms and conditions, service increases/decreases.

JOB REQUIREMENTS:

- Excellent communication skills, both verbal and written, with the ability to clearly explain products and services to customers.

- Strong multitasking abilities and excellent organizational skills in a fast-paced, high-volume environment.

- Proficiency with Microsoft Word, Excel, and Outlook; experience working with CRM systems or sales tracking tools is a plus.

- Customer-focused mindset with strong problem-solving and follow-up skills.

- Ability to build rapport quickly and maintain positive, professional relationships with customers.

- Self-motivated with a strong work ethic and the ability to manage time effectively.

- Comfortable making outbound calls and handling inbound sales inquiries.

- Ability to work independently while also collaborating effectively with a team.

- Prior inside sales, customer service, or call center experience preferred.

- Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future" .

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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