Backbone Support Engineer

Flō Networks is a leading provider of telecommunications services between the US and Mexico. We provide voice and data services to Fortune 1000 companies, telecommunications, and cable companies over a fiber optic network that spans over 13,000 miles between both countries.

We have an immediate need for an experienced Backbone Support Engineer. This is a hybrid flex role and candidates can be based in Ciudad Juarez or Mexico City, Mexico.

The Role:

The Backbone Support Engineer will be mainly centered on supporting our IP backbone. The ideal candidate will maintain a safe and efficient network operation, overseeing our network performance and our planned maintenance, and will respond to outages and issues in real time.

The Responsibilities:

- Hardware replacement of faulty core network equipment.

- Identify affected customer and backbone services for scheduled maintenance windows using the network inventory system.

- Monitor backbone network alarms and proactively work on tickets in collaboration with other departments (Infrastructure & remote hands) to solve network issues.

- Collaborate with Transport, Netops and NetEng departments on projects in order to accelerate knowledge transfer.

- Educate, develop and train team members in technical and support center related areas.

- Ownership and resolution of difficult issues that require assistance from other departments or vendors.

- Document network changes in network inventory systems when a change in a circuit or service is needed in order to fix a problem.

- Monitor peering & transit BGP sessions and work with internal and external peers to clear alarms.

- Monitor BGPMON alarms, identify route hijacks and route leaks, and work with Netops department to solve BGP route issues.

- Escalate tickets to internal departments (Netops, Transport, NeEng) or equipment vendors when the troubleshooting requires more technical expertise.

- Collaborate with the logistics department to execute the RMA process when a faulty hardware must be replaced, providing technical evidence and information of the fault.

- Open tickets with circuit and fiber providers when backbone segments are affected.

- Manipulate backbone configuration (BGP, communities, IGP metrics) to load balance traffic in case fiber cuts events.

- In case fiber cuts, run remote OTDR traces to identify the cut location and provide information to the NOC team.

- Monitor optical transport infrastructure and proactively work in alarms. Follow up with internal departments to ensure service goals are met.

- Monitor and fix backbone interface flaps.

- Monitor and fix interface errors (Inputs & CRCs) of core networks elements (IP & Transport).

- Monitor and fix BFD alarms of the transport network.

- Monitor backbone DDOS events and apply corresponding configurations to avoid network disruption. Collaborate with the NetEng department when needed.

- Support escalations of the NOC L2 team.

- Support software upgrades of the core infrastructure equipment.

- Support escalation of enterprise services (SDWAN, managed security.

- Support maintenance windows when a network segment or device will be affected.

- Proactively audit the network infrastructure and core services.

- Collaborate with third-party support and service vendors to ensure that the network stays operational.

The Requirements:

- Bachelor’s degree in Telecommunications, Computer Engineering, or related field.

- +5 years’ experience managing and delivering network infrastructure and connectivity.

- Routing and switching technology experience.

- CCNP level certification or similar.

- Comprehensive knowledge of networking and integration - on premise and cloud-based, firewalls, MPLS, VPN, BGP, ISIS.

- Knowledge of Routing Protocols (BGP, OSPF, ISIS) and IP/RSVP and LDP Network Architecture.

- Previous experience working with IP/MPLS based services: MPLS L3/L2 VPN, Metro Ethernet services.

- Comprehensive knowledge of MEF standards.

- Demonstrated Linux experience.

- Experience developing scripts in at least one of the following languages (python, perl, ruby)

- Experience with industry standards for circuit certifications/tests RFC2544 and Y.1564.

- Experience in MPLS-TP technology.

- Experience in networking in cloud environments (AWS, Azure, Google).

- Willing to participate in a rotating “on call” schedule.

- Bilingual - Fluent in English and Spanish.

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