Full Time Call Center Agent

Full-Time Call Center Agent

Company: AMTI l Location: Atlanta, GA (In-Office) l Pay $16/ hr

Schedule: 40 hrs /week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At AMTI , we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

- Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.

- Accurately collect, verify, and route message details to clients.

- Enter caller data efficiently into our system with a high degree of precision.

- Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

- Upbeat, clear, and professional phone demeanor.

- Strong written and verbal English skills (correct grammar and spelling required).

- Basic proficiency with Windows-based computer systems.

- Typing speed of at least 35WPM.

- Dependable attendance and a strong dedication to quality work.

- Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

- Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!

- Health Coverage: Medical, Dental, and Vision insurance options.

- Retirement and Security: 401(k) with employer match and free Life Insurance.

- Time Off and Support: Paid Time Off (PTO) and legal assistance

AMTI is an Equal Opportunity Employer.