Payment Services Specialist I

The Payment Services Specialist I is responsible for performing a variety of duties in the Payment Services department, including processing incoming and outgoing ACH and/or wire transactions.

PRINCIPAL DUTIES AND RESPONSIBILITIES

- Processes high volumes of incoming and outgoing ACH or wire transactions.

- Corresponds with Bank personnel to ensure that escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.

- Provides customer support to both internal and external partners and assists in handling customer support issues.

- Exhibits basic understanding of the Federal Regulations that govern Wire Transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.

- Exhibits basic working knowledge of fraud and anti-money laundering regulations.

Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

- High School Diploma, or equivalent, required.

- 1-2 years’ bank operations experience in ACH or wires, or 2-3 years’ experience in retail banking or financial institution customer service, or 3-5 years’ similar work experience, required.

- Experience with Jack Henry Products, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

- Meticulous data entry accuracy and attention to detail.

- Experience using office equipment and software programs, such as Microsoft Office, and financial services databases.

- Excellent interpersonal and communication skills, both written and oral.

- Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.