VP of Operations

ROLE SUMMARY

We are seeking a strategic, driven, and experienced Vice President of Operations to lead business operations across a designated multi-county region. This senior leadership role is responsible for overseeing operations, marketing, compliance, and quality performance while working closely with executive leadership and cross-functional teams to drive operational excellence, financial health, and customer satisfaction.

KEY RESPONSIBILITIES

Specific Duties:

- Produce routine and ad‑hoc performance reports for leadership and client review and oversight.

- Provide executive oversight for all operational activities across multiple sites within the operation.

- Lead and support the Directors of Operation, other leadership and field staff, ensuring alignment with organizational goals.

- Develop and execute business strategies in collaboration with the Regional President.

- Foster relationships with internal teams, political leaders, vendors, and key community stakeholders.

- Manage internal departments, such as Fleet, Communications, Billing, and Training.

- Monitor and enforce compliance with federal, state, and local regulations.

- Set and manage operational performance metrics related to quality, safety, and service delivery.

- Oversee the operational budget, cost control, and revenue growth initiatives.

- Lead recruiting, onboarding, performance management, and staff development efforts.

- Champion a culture of safety, accountability, innovation, and professionalism.

- Represent the organization at industry events and professional meetings.

- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.

- Works with the Regional President on developing and implementing local strategic plan.

- Works with Regional President on developing and implementing local annual budget.

- Responsible for overall profit and loss management of operations.

- Responsible for managing local vendor relations and accounts payable management.

- Responsible for monitoring staffing levels in all operations in order to maintain operational efficiency.

- Responsible for directing all local sales, marketing, public and governmental affairs activities.

- Ensures that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers and the general public.

- Ensures that all field staff in all operations maintain appropriate certification and licensure for their position.

- Ensures that operations are in full compliance with all local, state and federal regulations regarding the ordering, storage, use and record keeping of controlled substances.

- Ensures that operations are in full compliance with all company policies regarding clinical protocols and field documentation.

- Ensures that operations are in full compliance with all local, state and federal contracts, regulations and ordinances.

- Demonstrates complete knowledge, understanding and compliance of company policies and procedures.

- Ensures the security of all company computer systems by adhering to security procedures and utilizing appropriate passwords policies.

- Ensures security of buildings, vehicles, equipment, supplies, systems and all other company property.

- Acts at all times with his/her personal safety in mind, as well as the safety of others.

- Maintains security and privacy of all company and patient information at all times in accordance

- HIPAA and all other local, state and federal regulations.

- Maintains security and privacy of all confidential and proprietary company information at all times in accordance with company policy.

- Reports to assigned shifts properly groomed and attired and on time unless the proper notification has been made. Remains on duty until properly relieved.

- At all times sets an example of professionalism and leadership for others to follow.

- Assures all company goals, objectives and procedures are followed on a daily basis.

- Performs other duties as directed by management.

REPORTING RELATIONSHIP

Reports directly to the Regional President to develop and implement local strategic plans

WORK ENVIRONMENT & TRAVEL

- Travel regularly across the region as required.

Qualifications

REQUIRED QUALIFICATIONS

- Bachelors degree in business, Emergency Medical Management, or a related field (preferred).

- 7+ years of experience in EMS or comparable business operations

- 5+ years in a progressive leadership role, preferably with multi-site or multi-state oversight.

- Proven ability to lead large teams and manage complex operational environments.

- Current Paramedic license and clinical experience (preferred).

- Strong knowledge of EMS systems, compliance, and regulatory requirements.

- Proficiency in Microsoft Office and operational software tools.

- Exceptional leadership, communication, and decision-making skills.

- Current Paramedic License (preferred)

- ACLS, PALS, BLS (preferred)

- EVOC/Defensive Driving certification or ability to obtain

- NIMS IS-100 and IS-700 (preferred).

- Valid state drivers license required

- All Operations Managers requirements.

- Must have solid business management and administrative skills.

PHYSICAL REQUIREMENTS

- The ability to reach, push and pull.

- The ability to sit or stand for long periods of time.

- The ability to complete all job duties during any and all hours of the day and night.

- The ability use mouse or keyboard to input data into computer over long periods of time.

- The ability to view graphic and text data on multiple computer screens for long periods of times

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