About this role

- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.

- Equip with company’s products and services knowledge.

- Liaise with other functional department to ensure on time order fulfilment

- Provide timely & accurate stock status & feedback to Customers.

- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.

- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.

- Escalate all Product Complaints to the relevant people in the Quality organization.

- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.

- Ensure Statutory Compliances are adhered to.

- Help in Statutory Audit.

- Proper e-filing & recordkeeping of all documents related to order processing.

MINIMUM REQUIREMENT

Education Level

Major/Field of Study

Bachelor’s Degree

Graduation

MINIMUM WORK EXPERIENCE

Experience

Experience Details

Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

ESSENTIAL SKILLS AND ABILITIES

- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure